What does great customer service sound like?
My colleague David recently blogged about delivering the experience your customers expect and suggests that it’s time to put CX on the board...
There is a general consensus that it is beneficial to gain insight into your customersÂ’ thoughts and opinions about your brand and products. This must mean that 100% of organisations are delivering value from their VOC programmes, or does it? Our infographic shows an alarming disparity between the theory and the reality.