Could Social Media Have Prevented the 2008 Financial Crisis?
In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected...
There is a general consensus that it is beneficial to gain insight into your customersÂ’ thoughts and opinions about your brand and products. This must mean that 100% of organisations are delivering value from their VOC programmes, or does it? Our infographic shows an alarming disparity between the theory and the reality.