Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
Nordics
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish
InternationalEnglish

Time to chat?

Time to chat? An at-a-glance guide to web chat and how to maximise its potential.

Web chat is no longer optional. 

Nowadays the customer desires – indeed, expects – a quick and easy medium to get questions answered and problems sorted. According to the Global Contact Centre Benchmarking Report, customers younger than 40 would rather use social media and web chat than traditional phone and email services. This younger, tech-savvy generation desire the benefits of a channel that is still neglected in many communication startegies today. How can you maximise its potential? Is it integrated into the rest of your customer service? Our handy infographic explains how and why to get the most out of your web chat.

Tme to chat


Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
The most important trends for 2018 in retail banking

The 2018 Retail Banking Trends and Predictions research published by The Financial Brand features insight from over 100 retail banking leaders. The research identifies ten key trends that retail banks need to be focused on in 2018 and the customer interaction is at the heart of several of these trends: Removing friction from the customer journey Use of Big Data, AI, Analytics...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Case Studies
Webhelp People Analytics

...