Agent wellbeing: making sure the team is ready to perform
Have you ever noticed how the more helpful and conscientious you are at work, the more work you are handed? It can cause anguish for helpful team...
South Africa has become something of a success story in customer experience circles in recent years. Its buoyant BPO (Business Process Outsourcing) industry now contributes close to 6 billion Rand (ï½£350m) to the economy, and employs more than 200,000 people. The infographic below depicts the advantages South Africa has to offer organisations seeking to maximise their potential.