Can Large Companies Really Offer Personalised Service?
Offering a personalised service in a small business is relatively easy. I have a local cafe close to where I live and I’m always pleased that...
South Africa has become something of a success story in customer experience circles in recent years. Its buoyant BPO (Business Process Outsourcing) industry now contributes close to 6 billion Rand (ï½£350m) to the economy, and employs more than 200,000 people. The infographic below depicts the advantages South Africa has to offer organisations seeking to maximise their potential.