The state of omni-channel in 2017
New research from the USA shows that shoppers are now almost evenly split on whether they shop online or in stores. The research was recently...
South Africa has become something of a success story in customer experience circles in recent years. Its buoyant BPO (Business Process Outsourcing) industry now contributes close to 6 billion Rand (ï½£350m) to the economy, and employs more than 200,000 people. The infographic below depicts the advantages South Africa has to offer organisations seeking to maximise their potential.