Customers will spend more if they receive great service
More than a decade ago, there was a consumer backlash in some industries against the offshore outsourcing of contact centres. Some customers...
In the past five years, independent energy suppliers have experienced rapid growth. So far they have acquired 7.6% of the market and, according to some forecasts, are likely to grow by close to 300% in the next five years. But are the challengers ready to cope with the associated massive growth in customer numbers?
This infographic shows how organisations can ensure that they consistently deliver exceptional customer experience so their success