Customer Personalisation – Where Can It All Go Wrong?
Getting customer personalisation right is tricky enough, but when you factor in all the ways it could go wrong, the prospect becomes extremely...
In the past five years, independent energy suppliers have experienced rapid growth. So far they have acquired 7.6% of the market and, according to some forecasts, are likely to grow by close to 300% in the next five years. But are the challengers ready to cope with the associated massive growth in customer numbers?
This infographic shows how organisations can ensure that they consistently deliver exceptional customer experience so their success