Customers will spend more if they receive great service
More than a decade ago, there was a consumer backlash in some industries against the offshore outsourcing of contact centres. Some customers...
When it comes to getting the customer experience right, B2B customers expect as much from organisations as they do from their mobile phone provider or online retailer. Recognition, understanding and personal service is expected, and organisations that fall short are at risk of losing business to enlightened competitors. This infographic shows why personal service matters in B2B, and how organisations can meet high customer expectations.
Here are a couple of other inforgraphics you may find interesting: