The development of multilingual hubs for an improved customer service
Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an outsourcing strategy were looking to reduce their...
Executive board bolstered as Mike Purvis joins to drive global growth.
Mike Purvis Sales and Marketing Director Webhelp UK
With more than two decades of experience in Executive level general management and business development roles within the BPO sector, Mike joined the Webhelp UK board in February 2013.
“Webhelp UK has an approach that, I believe, sets the business apart from its rivals… it’s an incredibly exciting time to join the company.” – Mike Purvis, Sales and Marketing Director
Mike, who was born in the north east of England and educated in Zimbabwe, joined Webhelp UK from Transcom Worldwide, where he held the post of Managing Director of the BPO firm’s UK operations. Prior to Transcom, Mike was Managing Director of Vertex Customer Management. Mike will play a key role in evolving the company into an international customer experience leader.
As Sales and Marketing Director, he will lead a team focused on rapidly building the new Webhelp UK brand and adding new clients to the existing portfolio of blue chip organisations.
Mike said: “The team at Webhelp UK has an approach that, I believe, sets the business apart from its rivals. The proposition is very much focused on strategic partnerships, delivering transformational outsourcing by leveraging proven methodologies and multichannel capability. This approach generates insight into our clients’ customer’s behaviour, reducing unnecessary contacts, driving sales and ultimately improving customer satisfaction levels and advocacy. All of which can be delivered from on, near and offshore locations.
“Following the recent acquisition of the UK business by the Webhelp Group, it’s an incredibly exciting time to join the company. We have our sights set clearly on becoming one of Europe’s largest customer experience companies by becoming thought leaders in Customer Experience Management.
David Turner, Chief Executive of Webhelp UK, added: “Everyone at Webhelp UK is incredibly excited that Mike is joining the team. He is one of Britain’s most experienced leaders in the field of customer experience solutions. That insight and determined spirit will be pivotal as we launch a robust expansion and diversification strategy.
“What sets us apart from the sector is the combined entrepreneurial drive and ambition to provide customers with the very best multichannel experience. I know Mike will be a real driving force behind that future success.”