What are the upcoming technology trends in retail?
The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
‘Tis the season to spend, and retailers across the country are trying to woo customers with offers and promotions. But how are they faring in their customer experience? We’ve created an infographic that explores the customer journey offered by four of Britain’s leading retailers this Christmas.