How is the in-store retail customer experience evolving?
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...
‘Tis the season to spend, and retailers across the country are trying to woo customers with offers and promotions. But how are they faring in their customer experience? We’ve created an infographic that explores the customer journey offered by four of Britain’s leading retailers this Christmas.