What are the upcoming technology trends in retail?
The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
Our weekly news update pulls together of the key stories from our industry this week.
Contact centre agents are your company’s most important brand ambassadors
CIF signs agreement with Data Centre Alliance
Outsourcing shoots up in EMEA region
Addressing the Skills Gap – Uk Employers must do more
Continuous workforce optimisation – how solutions can shape up your workforce
Taking an omni-channel approach to customer experience management
Call centres need a fresh approach
Meeting Customer Expectations in a Personalized World