Agent wellbeing: making sure the team is ready to perform
Have you ever noticed how the more helpful and conscientious you are at work, the more work you are handed? It can cause anguish for helpful team...
Our weekly news update pulls together of the key stories from our industry this week.
Contact centre agents are your company’s most important brand ambassadors
CIF signs agreement with Data Centre Alliance
Outsourcing shoots up in EMEA region
Addressing the Skills Gap – Uk Employers must do more
Continuous workforce optimisation – how solutions can shape up your workforce
Taking an omni-channel approach to customer experience management
Call centres need a fresh approach
Meeting Customer Expectations in a Personalized World