WhatsApp launches new business features for customer service
This week's #techenabler vlog. Webhelp Innovation Director David Pattman's view on the announcement by WhatsApp about the launch of their...
In our latest blog post, Mike Purvis looks at two well known media and telecoms companies and their current approach to omni-channel and how it is influencing their current business strategies. Mike identifies 3 important attributes between top-level corporate strategy and the use of omni-channel.