Is omni-channel essential for delivering a great cx?
How many times have you read customer experience experts talking about how it is essential to deliver an amazing or a memorable customer experience?...
The reluctance to accept the extremely positive and productive effect Safety, Health and the Environment can have on a business can be detrimental both legally and financially.
The fact is, that more and more companies are eager to be viewed as both safe and environmentally friendly, and increasingly they will only deal with like-minded businesses – so having a forward thinking Safety, Health and Environment department who actively seek to win valuable accreditations is tremendously constructive to any business.
It is testimony to our business, as a forward thinker, that we are committed to doing the right thing by addressing the delicate balance between maintaining profitability and reducing environmental impact. We regularly engage with our employees and share best practice and tips. We ask them for their input, comments on health, safety and green issues, and this interaction genuinely helps our employees feel part of our business through their contributions.
There are many other direct benefits to embracing energy management. By constantly identifying new opportunities to cut costs and be more environmentally savvy, my team have saved the company tens of thousands of pounds in terms of reducing the amount of wasted energy in electricity, gas and water.
The importance that Safety, Health and Environment has in the workplace, and the knock-on effect in doing the right thing, has not just re-affirmed his department as a necessary part of the mechanics of the company, in respect of the safety and wellbeing of our colleagues, but in retaining and gaining clients and thereby assuring job security.
Our Safety, Health and Environmental team have worked extremely hard to win two internationally recognised and accepted accreditations – International Standard Organisation (ISO 14001) and the Occupational Health and Safety (OHSAS 18001). Whether we have these very valuable accreditations, is one of the first questions a potential new client will ask, and maintaining them is part of the reason we as a business continue to be successful.