Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
NetherlandsNederlands
|
English
SurinameEnglish

How Can You Measure Self-Serving Customers?

News
12th May 2016

Following on from Helen Murray’s last blog post, she continues with the Digital Coaching theme and considers the impact on Average Call Duration for contact centres that choose to “help customers to help themselves” and how it might be time to start measuring some traditional metrics a little differently.

Read the full post here…


Webhelp
Article by: Webhelp

News & Insights

Recommended for you...
Solution Designer
Service Provider
Technology Enabler