Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Healthy growth reported by Webhelp UK

29th December 2011

Profits up and Chief Executive stresses Scotland’s leading contact centre company well placed for future growth.

Webhelp UK, Scotland’s biggest contact centre company has reported a robust set of year-end figures despite the current economic climate and the challenges of a highly competitive sector.

The company, an increasingly significant part of the UK business process sector, saw a healthy rise of a third in turnover in the year to March 2011. That moved from just over £47million in 2010 to just under £63million in 2011 as Webhelp UK made significant business wins and underlined the increasing benefits it is bringing to a growing client list.

The year also saw Webhelp UK increasing its EBITDA for the financial year to £5.4m – a rise of 32% per cent, with expectations that this will increase at a greater rate for the year ending March 2012.

It’s an impressive performance by the Larbert-based company as the figures include the considerable on-cost of setting up a new operation in Warrington following the establishment of a new, five-year strategic partnership with long-standing client Vodafone.

Said CEO David Turner: “These are an encouraging set of figures in a challenging economy. The year also saw the establishment of a strategic partnership with Vodafone which gives the company the commercial strength and confidence to continue to grow.

“The long-term benefits from that will have a significant and positive impact on subsequent years’ profitability.

“It’s evident that we are well placed for the future. We are now strategically repositioned at the value end of our market and can continue to grow over the next few years thanks to the talent, commitment and professionalism of our people.”

His confidence is backed by last week’s announcement that the company are to open a 700-strong centre in Derby on behalf of another blue-chip client, Sky.

This will be Webhelp UK’s ninth UK site. When operational early next year, it will take their employee numbers to well over 4500 – with the space and capacity for considerably more should Turner’s growth predictions prove justified.


admin
Article by: admin

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
Blog
The tech your customer really cares about

The Webhelp team will be attending the RetailWeek Live event in London on March 7th and 8th. I’ve been taking a look through the agenda to see what is being discussed and one session titled ‘The Tech your Customer Really Cares About’ really caught my eye. The constant innovation in retail technology is something that executives have to manage all the time. Whether you are managing...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With Christmas just days away, the majority of Brits are looking forward to time with friends and family this festive period, according to the latest consumer research from customer experience expert,...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably the most important decision in a generation in the UK, the Brexit vote has dominated political rhetoric and news headlines in recent times, but how much of an impact is it having on our future financial...

Case Studies
Webhelp People Analytics

...