How is the in-store retail customer experience evolving?
American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...
In this blog post, David Turner looks at the gaming industry, highlighting what this industry can teach others when it comes to optimising the customer service experience. Ensuring your customers never have to leave the channel or platform they spend their time in is one of the key tactics to adopt.