Personalisation Is Changing the Retail Customer Journey
Personalisation can sound like a buzzword. It’s one of those customer experience trends that retailers talk about and yet there is very little...
Want to know how the UK’s leading car insurance providers performed in a recent customer experience survey?
Webhelp recently commissioned a survey asking 1000 car insurance customers to rate their current providers customer experience and the results are now in.
Eighteen questions were asked in total, all of which were categorised under the following criteria:
We then used the data to create our own ‘UK Car Insurance Customer Experience League Table’.
To find out who came Top and Bottom in our league tables, and to access the complete interactive league table plus the full survey report containing even more insights, just click here!