Why it’s crucial for retailers to understand in-store behavior
91% of retail activity still takes place inside stores, yet much of the attention on customer experience innovation has been focused on how to...
Want to know how the UK’s leading car insurance providers performed in a recent customer experience survey?
Webhelp recently commissioned a survey asking 1000 car insurance customers to rate their current providers customer experience and the results are now in.
Eighteen questions were asked in total, all of which were categorised under the following criteria:
We then used the data to create our own ‘UK Car Insurance Customer Experience League Table’.
To find out who came Top and Bottom in our league tables, and to access the complete interactive league table plus the full survey report containing even more insights, just click here!