Customers will spend more if they receive great service
More than a decade ago, there was a consumer backlash in some industries against the offshore outsourcing of contact centres. Some customers...
Webhelp UK’s Sales & Marketing Director Mike Purvis talks to Professional Outsourcing Magazine on factors to consider while considering on, near and offshore locations while outsourcing business processes. This is part 1 of the 3-part interview conducted by Professional Outsourcing Magazine, sponsored by Scottish Development International (SDI).
Professional Outsourcing Magazine has also created an independent white paper on this topic. The paper explores how the quest for short-term cost savings through offshoring is increasingly looking like a short-term strategy. A more sophisticated approach is blending onshore, nearshore and offshore locations in order to achieve the most efficient solution. Click here to downloaded the white paper.