How smart are AI chatbots today?
Last year Facebook launched a chatbot facility inside Facebook messenger. It created the ability for companies to offer artificial intelligence...
This week’s #cxo Twitter chat was focused around the future of retail, where several customer experience enthusiasts joined in in the discussion. Key points discussed included better understanding of customer behaviour, the role of technology in retail and gathering useful insight from customer data. Take a look at our Infographic below to read through the questions and our tweets/ retweets.