Webhelp Announces Debt Refinancing
Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a €75m add-on and a re-pricing of its existing €560m...
What’s the first thing you do when you have a problem with almost any product nowadays? Do you go online to try and solve the problem yourself?
In this post, Helen Murray looks at 2 important aspects of customer service that all customer experience managers need to think about as customers naturally shift towards a preference to self-serve.