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Customers Are Demanding Great Self-Service Support

News
10th May 2016

What’s the first thing you do when you have a problem with almost any product nowadays? Do you go online to try and solve the problem yourself?

In this post, Helen Murray looks at 2 important aspects of customer service that all customer experience managers need to think about as customers naturally shift towards a preference to self-serve.

Read the full post here…


Webhelp
Article by: Webhelp

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