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Webhelp, one of the country’s leading business process outsourcers (BPO), has announced today it will host a digital transformation session at Customer Focus Live 2016, taking place at London’s Waldorf Hilton Hotel on Tuesday 10th May.
Challenged with a long-term digital transformation agenda, Mike Purvis, chief engagement officer at Webhelp, will explore and discuss the company’s innovative transformational partnership with a major retailer.
The session itself will provide practical insight into transforming customer experience, with a spotlight on webchat in particular. Mike will highlight the introduction of advanced web chat platforms, showcasing how paying attention to each individual touch point will create a more robust omnnichannel experience.
He will also discuss the key objectives of the retail partnership and outline how Webhelp’s strategy is helping the brand to meet its strategic objective of becoming a world class digital retailer.
Mike commented on the upcoming session, saying: “Breaking down our journey to complete customer experience transformation, we must break down the journey and its associated touch points.
“Our session will provide a relevant example of how businesses can fundamentally transform with the support of the right outsource partner.”
Customer Focus Live is an international event which houses the industry’s foremost innovators in Customer Experience.
The programme highlights organisations that stand-out in their customer-centric approach, yet also features those trying to change perceptions, traditions and strategy to transform their organisation for a new customer-centric era.