Online retail is booming. How can other retailers react?
New research from RBC indicates that one of the key trends for 2017 is going to be an explosion in growth of online retail. Analysts say that this...
The team at one of Bute’s biggest employers have been given the perfect Christmas present with news of a three-year extension to a major contract.
As Scotland’s biggest contact centre company, we have been re-appointed by Office Depot to handle all of their customer service engagement for the Viking brand.
The contract will continue to be operated out of the firm’s contact centres in Rothesay and Dearne Valley in south Yorkshire contact centres.
The company recently employed its six thousandth team member, as it continues to expand across the UK. Earlier this year the company opened additional sites in Derby and Glasgow.
Andy Doig, chief operating officer at Webhelp UK, said: “Webhelp UK’s re-appointment by Office Depot is a huge testament to the hard work and excellent service our people in Rothesay and Dearne Valley have been delivering daily for Office Depot.
“Importantly the quality and professionalism of the staff in the two centres we have working on this account is of the highest standard and the centres have performed outstandingly since Office Depot first appointed us.
“We look forward to that level of service and delivery continuing as we go forward.”