Webhelp Shortlisted for Three Awards at the 2016 European Contact Centre & Customer Service Awards
Leading global customer experience and business process outsourcing company, Webhelp, has been named as a finalist in three categories at this...
Black Friday shopping across the UK reached record levels this year but with all the action happening away from the stores how did the customer experience hold up? We analysed the average response times of 10 major UK retailers, across 4 different channels. Here’s what we found: