What are the upcoming technology trends in retail?
The rate of change in customer experience expectation appears to accelerate every year. A decade ago most customer service managers were overseeing a...
This week’s #techenabler vlog. Webhelp Innovation Director David Pattman’s view on the announcement by WhatsApp about the launch of their business platform. The Facebook-owned chat platform just announced that it will test some new features designed specifically for business-to-customer messaging, following up on the rumors that it would expand on its offerings.
To learn more, and see a brief demonstration, watch this week’s Friday vlog from Webhelp’s Innovation Director Dave Pattman.