Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

[Infographic] Transformation of Outsourcing: From the 60s to the present day

Blog
15th March 2016

Outsourcing has well and truly transformed over the decades…

From the first known ‘call centre’ in the 60s, to the Continental Airlines telephone booking system off the 70s, through to the multichannel options available on our mobile phones today…

…it’s easy to see how customer experiences have transformed over the decades.

Today, digital technology is playing a huge role in how customers engage and interact with companies they want do business with.

And, as you’ll see in the infographic below, long gone are the days where companies dictated how customers engaged with them.

That model has flipped completely. Today, it’s all about ‘customer centricity’.

Customers want seamless interactions at a time that suits them. And they want to engage across multiple channels and on multiple devices.

Enjoy a trip through history as we explore the Transformation of Outsourcing from the 60s through to the present day.

Click here to access the full infographic


Leave a Reply

Your email address will not be published.Required fields are marked *


Tags:

Webhelp
Article by: Webhelp

News & Insights

Recommended for you
Solution Designer
Service Provider
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

News
Webhelp Wins Four Awards in the 2017 BPeSA and CCMG Awards

Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year's BPeSA and CCMG Industry Awards. For the first time this year industry bodies BPeSA and CCMG joined forces to run a combined awards process. The BPO...

Case Studies
Insight Partnership with a Major Telco Provider

...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success is to drive contact online. Two years ago the global consulting firm Deloitte threw a cat among the retailing pigeons with its prediction that by 2020 physical stores would be replaced by...

Blog
[Retail Week Live] Transforming Business By Focusing On The Customer Experience

I’m speaking at Retail Week Live this week. It’s a great event focused on the future of retail and features some of the biggest hitters in the industry. My own talk is focused on creating a seamless customer experience and how this helps to drive business transformation. It’s really linked to...

×

Webhelp Cookies Preference Centre

Strictly Necessary Cookies
The website requires the use of cookies for essential functional requirements and these are outlined in the terms and conditions.

Enhanced Functional Cookies
Some features of this website use services provided by third parties websites. These features use cookies to implement their services on this website and may collect data about your visit to help them optimize their functionality. The Webhelp terms and contitions outlines the cookies used by these services.

We have links to social networking such as Twitter, Facebook and LinkedIn.
These websites are third party sites. We do not place cookies on their behalf, and do not have control over the way they collect or use your data.
We encourage you to read more about their policies:
Twitter
LinkedIn
Facebook