Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint
Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a...
New innovations are changing the customer experience. Developments in artificial intelligence are enabling more effective, efficient working for customer experience professionals and providers. Meanwhile, the Internet of Things is empowering more connected, effective service and retailers are adapting to an increasingly mobile-oriented customer base.
The latest infographic from Webhelp takes a look at the role new technology will play in the ever-evolving customer experience.