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Blog
Shifting Focus to the Retail Banking Customers

In their review of the banking industry for 2015, McKinsey & Company suggested that 60% of retail bank profits could be wiped out by fintech...

Blog
The Late Payments Epidemic

  Outstanding invoices are a nightmare for any company. Business leaders already have...

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How Omni-channel Serves Customers During Sales Events

It seems there are now more sales events than ever. Black Friday back in November was just the...

Blog
How are Fintech Apps Challenging the Retail Banking Industry?

Fintech apps like Apple Pay and Android Pay have started redefining our wallets. Who needs cash...

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Is There a Danger for Retail Brands of Getting Over-Personal?

I was pleased to see that Deloitte listed personalisation as one of their top six trends for...

Blog
Personalisation Is Changing the Retail Customer Journey

Personalisation can sound like a buzzword. It’s one of those customer experience trends that retailers talk about and yet there is very little...

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Can Large Companies Really Offer Personalised Service?

Offering a personalised service in a small business is relatively easy. I have a local cafe...

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Customer Personalisation – Where Can It All Go Wrong?

Getting customer personalisation right is tricky enough, but when you factor in all the ways it...

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Privacy and Personalisation: What Do Customers Expect?

Late last year the industry analyst firm Gartner published a report titled “The Customer...

Blog
Singles Day and Black Friday: CX Ideas from China

November 11th was Singles Day in China. This is a holiday to celebrate pride in being single,...

Blog
EARL

Vidzor - Interactive Videos Extended Application for Reverse Logistics (EARL) is a unique...

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Discovery Lab

Vidzor - Interactive Videos Webhelp's Discovery Lab identifies the issues that our people are...

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Unified Agent Desktop (UAD)

Vidzor - Interactive Videos Explore the different issues and challenges addressed by UAD, our truly omni-channel solution for customer...

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Webhelp SA & Columba Leadership Activating Youth 2.0

As part of its commitment to youth development in South Africa, Webhelp has partnered with...

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Webhelp’s Discovery Lab

Using feedback from our people, Webhelp creates tailored solutions to customer service challenges...

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Service Provider

Webhelp's role as a customer service provider covers a range of areas, with customer experience...

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Solution Designer

As experts in solution design, Webhelp is committed to ongoing exploration of the answers to...

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Technology Enabler

Technology enablement is a core pillar of Webhelp's role as a strategic partner to its clients....

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Webhelp for Financial Gain

Webhelp offers its clients the opportunity to achieve financial gain - in the form of both...

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Webhelp for Transformation

Business transformation, whether on a small or large scale, can be done smoothly and effectively in strategic partnership with Webhelp. Click here...

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Webhelp for Performance

Better business performance across the board is a realistic goal, and one that is repeatedly...

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Working for Webhelp

People make Webhelp. Each person brings a different energy, a different passion, a different...

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Data and Analytics

Data and analytics are a vital part of how Webhelp engineers the ideal customer experience. We...

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Customer Experience. Engineered

Engineering the ideal customer experience requires intelligent use of data and the drive to move...

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The Bank of the Future Will Be Online and Personal

Recent research from McKinsey & Company suggests that the bank of the future will be entirely driven by customer experience and...

Blog
Going Beyond Personalisation to Explore a New Kind of CX

Improving the customer experience by offering a more personal service is a subject that has...

Blog
Do Customers Now Prefer Online Retail Because It’s More Personal?

How do you prefer to shop: online or in-store? The answer to this question depends on several...

Blog
Learning About Omni-channel Retail with Willy Wonka

It’s always great to read fantastic customer experience (CX) case studies, but even better when...

Blog
Chat Apps Should Be at the Heart of Your CX Strategy

One of the biggest changes in the customer experience over the past few years has been the...

Blog
The Crucial Role of Omni-channel in Retail

Recently, I was fascinated reading the views of Badri Narayanan, Global Vice President of Customer Development at Unilever, on the importance of...

Blog
Why Your Company Needs a Chief Customer Officer

McKinsey published some excellent research recently that focused on the large number of...

Blog
Linking the Customer Experience to Business Value

Providing a comprehensive customer service function requires investment. It used to be seen as...

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