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Blog
International B2B e-commerce: 5 pitfalls and 5 good practices

Increasing numbers of B2B businesses both large and small are setting their sights on trading internationally through an e-commerce platform. To give yourself the best chance of making a decent fist of it, Axel Mouquet, Development Director of Webhelp Payment Services, proffers his advice and explains which mistakes to avoid. At Webhelp Payment Services, we know all about trading...

Blog
8 advantages of outsourcing (BPO)

Business process outsourcing (BPO), usually known simply as outsourcing, is the most effective way to stay in control of your company's support functions. Here are eight reasons why your business should be outsourcing. Reduce your costs With process automation and resource sharing, most BPO...

Blog
What role do agents, reps, distributors and showrooms play in today’s fashion market?

In an interview for the ‘Fédération Française du Prêt à Porter Féminin’, Dominique Chatelin, CEO of Webhelp Payment Services said, “Fashion agents, reps, distributors and showrooms remain indispensable intermediaries. They're very important partners for brands and for us. It's essential...

Blog
3 questions for Nora Boros, Head of Global Sector – Travel, Transportation & Leisure, on the challenges and opportunities of the GDPR*

Nora Boros reflects on the challenges and opportunities of the GDPR for the Travel sector and focuses on the changes that will take place in Customer Relations in general when this new regulation comes into force. 1. In general terms, what are the main challenges posed by the GDPR for a...

Blog
Innovation Takes Centre Stage At The Arch Summit on 3-4 May

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day event that is bursting with innovation and ideas, and major brands such as Amazon and Vodafone will be there, alongside some of the newest and most innovative start-ups. We’ll have our own stand, and...

Blog
Sales and service need to merge to really offer a great CX

For a long time, I have been arguing that companies need to rethink their service, sales, and marketing process. These processes need to be completely integrated with the customer service team - as a customer contact hub - because customers don’t think of a company as distinct silos or functions - to them your company is just a brand. Yet, too many companies still have all these different...

Blog
Can an airport create a fantastic customer experience?

Airports are not often the first place you might think of for a great customer experience (CX). What with the check-in lines, security, endless duty free stores, and a long walk to a gate with no bathroom or snacks available, most of the time airports are places best avoided. But some airports have...

Blog
IoT creates a completely new environment for connected customers

In the modern online environment, almost any electronic device can be connected. The Smart Home predicted a few years ago has become a reality far sooner than many people imagined because the Internet of Things (IoT) makes it easy to control any device that can connect to your home wifi...

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