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Blog
Online retail is booming. How can other retailers react?

New research from RBC indicates that one of the key trends for 2017 is going to be an explosion in growth of online retail. Analysts say that this...

Blog
The state of omni-channel in 2017

New research from the USA shows that shoppers are now almost evenly split on whether they shop...

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Retail in China 2017: Will customers prefer real stores over online?

Forrester research published a report recently that suggests the Chinese retail market is now...

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Are you still piloting omni-channel initiatives?

It’s no surprise that some companies have struggled to get their omni-channel initiatives off...

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Smart Sales – Transforming the B2B Sales Process

I’ve always been interested in sales. Not just the act of selling itself, but the psychology...

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How are Fintechs Transforming the Banking Industry?

In 1997, Clayton Christensen published his seminal book ‘The Innovator’s Dilemma’. The Economist magazine called it one of the 6 most...

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Omni-channel in Retail is Essential for Success in 2017

I’ve often commented about the importance of omni-channel for all sectors, but particularly...

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The Role that New Technology will Have in the Customer Experience

New innovations are changing the customer experience. Developments in artificial intelligence are...

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Smart Sales and How B2B Relationships Are Changing

B2B relationships, and the sales that result from them, are a fascinating topic. The psychology...

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Shifting Focus to the Retail Banking Customers

In their review of the banking industry for 2015, McKinsey & Company suggested that 60% of...

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The Late Payments Epidemic

  Outstanding invoices are a nightmare for any company. Business leaders already have...

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How Omni-channel Serves Customers During Sales Events

It seems there are now more sales events than ever. Black Friday back in November was just the...

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How are Fintech Apps Challenging the Retail Banking Industry?

Fintech apps like Apple Pay and Android Pay have started redefining our wallets. Who needs cash when you can use a card to pay for your morning...

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Is There a Danger for Retail Brands of Getting Over-Personal?

I was pleased to see that Deloitte listed personalisation as one of their top six trends for...

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Personalisation Is Changing the Retail Customer Journey

Personalisation can sound like a buzzword. It’s one of those customer experience trends that...

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Can Large Companies Really Offer Personalised Service?

Offering a personalised service in a small business is relatively easy. I have a local cafe...

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Customer Personalisation – Where Can It All Go Wrong?

Getting customer personalisation right is tricky enough, but when you factor in all the ways it...

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Privacy and Personalisation: What Do Customers Expect?

Late last year the industry analyst firm Gartner published a report titled “The Customer...

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Singles Day and Black Friday: CX Ideas from China

November 11th was Singles Day in China. This is a holiday to celebrate pride in being single,...

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EARL

Vidzor - Interactive Videos Extended Application for Reverse Logistics (EARL) is a unique application that was developed by Webhelp Xtrasource. It...

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Discovery Lab

Vidzor - Interactive Videos Webhelp's Discovery Lab identifies the issues that our people are...

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Unified Agent Desktop (UAD)

Vidzor - Interactive Videos Explore the different issues and challenges addressed by UAD, our...

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Webhelp SA & Columba Leadership Activating Youth 2.0

As part of its commitment to youth development in South Africa, Webhelp has partnered with...

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Webhelp’s Discovery Lab

Using feedback from our people, Webhelp creates tailored solutions to customer service challenges...

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Service Provider

Webhelp's role as a customer service provider covers a range of areas, with customer experience always a priority. Click here to see our range of...

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Solution Designer

As experts in solution design, Webhelp is committed to ongoing exploration of the answers to...

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Technology Enabler

Technology enablement is a core pillar of Webhelp's role as a strategic partner to its clients....

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Webhelp for Financial Gain

Webhelp offers its clients the opportunity to achieve financial gain - in the form of both...

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Webhelp for Transformation

Business transformation, whether on a small or large scale, can be done smoothly and effectively...

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Webhelp for Performance

Better business performance across the board is a realistic goal, and one that is repeatedly achieved by Webhelp and its partners. Click here to...

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Working for Webhelp

People make Webhelp. Each person brings a different energy, a different passion, a different...

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Data and Analytics

Data and analytics are a vital part of how Webhelp engineers the ideal customer experience. We...

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