Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
NordicsEnglish
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish
Blog
Is Goldman Sachs redefining how online loans work?

The CEO of Goldman Sachs, Lloyd Blankfein, is something of a Wall St Veteran and legend in the American banking industry. You wouldn’t expect him...

Blog
A trusted brand and CX are critical for British credit card and loan decisions

Webhelp recently carried out research on attitude of British people to credit in 2017. This was a...

Blog
[INFOGRAPHIC] Attitude of UK financial consumers to Credit in 2017

How do borrowers feel about their financial future? What are their attitudes to credit in...

Blog
A customer-centric approach could be a winning formula for Monzo

British startup bank Monzo has doubled in value since February this year and increased their...

Blog
Forrester research analyses banking CX trends in the US

Forrester Research recently published their annual survey of US banking customer experience,...

Blog
Retailers are ready for AI marketing, but technical skills remain a barrier

The way that retailers interact with their customers is changing faster than ever before. Customers are demanding an increasingly personal service...

Blog
What are the key trends that will shape retail in 2018?

Brian Solis is an analyst and futurist who often have interesting views that challenge conventional...

Blog
A retailer’s guide to driving modern customer experiences

What are the modern customer experiences expected by retail customers today and how do online...

Blog
Leveraging robotics in the retail customer experience

When most executives think about the role of robots in improving the customer experience they tend...

Blog
Why it’s crucial for retailers to understand in-store behavior

91% of retail activity still takes place inside stores, yet much of the attention on customer...

Blog
How will AI change the role of the customer advisor?

Much has been written about the evolution of Machine Learning and Artificial Intelligence and how...

Blog
What are the upcoming technology trends in retail?

The rate of change in customer experience expectation appears to accelerate every year. A decade...

Blog
How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

The relationship between bricks and mortar retailers in the High Street and online retailers has often been presented as adversarial - they threaten...

Blog
Why retailers must engage digitally

Shopping used to be simple. You drove your car to the shopping mall or town centre, parked, visited...

Blog
Is there a growing gap between retailers and customers on fast shipping?

Do you remember when ordering something for delivery would almost always mean agreeing to wait a...

Blog
Speech Analytics: Improving the Customer Experience

This week’s #techenabler vlog. Chris Bryson, Global Analytics Director at Webhelp, discusses...

Blog
Many retailers are now fighting daily cyber attacks

Cyberattacks and data breaches are becoming more common in the retail industry. New research found...

Blog
Paris Retail Week: Impresee

This week’s #techenabler vlog. Webhelp Innovation team spent some time at the Paris Retail...

Blog
[INFOGRAPHIC] UK SHOPPERS HAVE EMBRACED THE ONLINE REVOLUTION

95% of Brits have bought something online in the last six months according to research conducted by...

Blog
How retailers are turning to drones to increase delivery speed

Last year Amazon made the first ever drone delivery of a package ordered by a customer in the UK. 13 minutes after the customer in Cambridge clicked...

Blog
WhatsApp launches new business features for customer service

This week's #techenabler vlog. Webhelp Innovation Director David Pattman's view on the...

Blog
The development of multilingual hubs for an improved customer service

Outsourcing has changed dramatically in recent years. A decade ago most companies exploring an...

Blog
Improve cash flow and build a healthier business

Every company needs cash, but more importantly every company needs cash flow. Keeping on top of...

Blog
The strategic C-suite role and digital transformation

This week's #techenabler vlog. Webhelp Innovation Director David Pattman's view of the future...

Blog
Building a new sales solution for your business

What is the most important part of your business in the sales process today? The immediate answer might be the sales team, but think again. Think...

Blog
Planning a customer-centric digital marketing strategy

How do your customers learn about your products? Did you place ads or use a strategic marketing...

Blog
Will robots transform the retail customer experience?

Robots are endlessly in the news in recent months. They are moving from the factory to shop floor...

Blog
Why are customers visiting your shops without buying anything?

New figures from ForeSee research suggest that around 50% of visitors to retail shops never have...

Blog
Brands can define their culture just by talking to customers

One of the more exciting aspects of customer service moving from phones and email to a wide variety...

Blog
Why data breaches are disastrous for retail brands

Over the past two years, retail has suffered more data breaches than any other industry. Security breaches are particularly troubling for retail...

Blog
Voice-activated retail: what does it mean for you?

Conversational commerce is a rapidly emerging trend; one which is creating convenient...

Blog
Retailers hope for a boost as Alipay is now accepted in the UK

Alipay is one of the leading mobile-based payment systems in China. It’s a part of the enormous...

Load more

Related sections

Case Studies
News
Resources
News & Insights

News & Insights

Recommended for you...
Solution Designer