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Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of the study : The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make it available to...

Blog
Retail banks need to be more customer-centric to survive

My colleague Helen recently blogged about the changing nature of the financial services...

News
Webhelp Nordic to Open New Office in Sweden

Leading global business process outsourcing and customer experience expert Webhelp, is to create 60...

News
Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are...

News
Webhelp and honeybee Join Forces to Revolutionise Contact Centre Sales Operations

  honeybee, a pioneer set to transform the way people buy and sell, has today announced a...

Blog
Does your bank still answer the telephone?

The Bank of Ireland (BoI) is cutting down on the types of questions customers are allowed to ask on the phone. Asking for a balance or asking to...

News
Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to...

Blog
Research: More CX interactions, but they are changing

My colleague Helen recently blogged about the release of Dimension Data’s Global CX...

Blog
Just 13% of execs believe they offer a great CX

Is your customer experience (CX) a mess? New research from Dimension Data suggests that...

News
Webhelp Enters Russian-speaking Market with Latvian Expansion

  Leading global business process outsourcing and customer experience expert Webhelp, has...

Blog
Banking needs a CX wake-up call

Recently, DBR Media in the US published their digital banking report. This research analyses...

Blog
Does MWC prove that banks and fintechs now want to work together?

The latest Mobile World Congress (MWC) event recently closed in Barcelona. MWC is the biggest...

Blog
75% of retail executives plan to monitor customers with beacons

My colleague Helen recently blogged about beacons, citing some recent research from Google exploring how a more open approach to managing beacons...

News
Webhelp Brings Biodiversity to Dunoon School

Local Dunoon school, Sandbank Primary, has had a lesson in biodiversity from leading global...

Blog
How beacons will assist the retail omni-channel

Beacons are physical landmarks that communicate with mobile devices. They can be extremely...

News
President of Madagascar Inaugurates Webhelp’s New Site

President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices...

News
Webhelp Announces Collaboration with Trees4Scotland

  Leading global customer experience and business process outsourcing company, Webhelp, has...

Case Studies
Webhelp People Analytics

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Case Studies
Insight Partnership with a Major Telco Provider

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Whitepaper
Customer experience in retail banking

How regulation and digital technology will reshape the UK banking customer experience New regulatory requirements designed to increase transparency...

Whitepaper
Marketing Connected Contact Centre

According to a recent benchmark of more than 3,000 companies worldwide, customer experience is now...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download Change happens. But what about...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving...

Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become...

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