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Blog
Insurance companies need to embrace CX and transform for survival

Research undertaken McKinsey in 2017 titled “Time for insurance companies to face digital reality” suggests that insurance companies need to work...

Blog
How many customers would leave their bank because of poor service?

An excellent recent article in The Financial Brand contrasts how most customers see their...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently?...

Blog
How insurers can grow faster by improving the customer experience

Research by McKinsey has found that the difference between high and poor performing insurance...

Blog
Put customer experience at the heart of your business

Marketing company Aptaris published a very interesting list of holiday trends in retail, with a...

Blog
5 Steps to help retailers keep on delivering great service during the holidays

New research indicates that over half of customers believe that their satisfaction with customer service decreases during the end of year holiday...

News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With...

Blog
3 Steps to great social customer service during the holidays

The holiday season is when customer service teams will be at their most stretched. Ideally you have...

Blog
How can you deflect support tickets during the holiday season?

Recent research by Zendesk found that support tickets can increase by around 42% during the holiday...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably...

Blog
How can you be more like Amazon this holiday season?

An interesting article published in Retail Customer Experience challenges retailers to think like...

Whitepaper
ATTITUDE OF UK FINANCIAL CONSUMERS TO CREDIT IN 2017

What is the UK consumers attitude to credit in 2017? How has the Brexit vote changed their views...

News
Britain’s Favourite Credit Lenders Revealed

Spanish banking giant Santander tops the list of lenders UK customers would be most likely to take out a loan or credit card with, according to the...

News
Which Factors Influence Your Choice of Lender?

With credit playing such an important role in our daily lives the number of businesses lending to...

News
Will This Black Friday Be The Biggest Yet?

Leading global customer experience expert, Webhelp, which provides customer contact solutions for...

News
Webhelp Recognised at the 2017 HR Network Awards

  Leading global customer experience expert, Webhelp, has been awarded the Organisational...

News
One Third of UK Adults Are Worried About Their Financial Future

33% are worried about the rising cost of living 35% of people looking to take out new credit...

News
Online Shopping Makes UK Consumers Happy

  98% said they were satisfied with their most recent purchase 94% said their customer...

Whitepaper
The future of when, where and how we shop

Which are the sites that consumers love spending their money on and when, where and how do they...

Whitepaper
Personalisation in Retail Banking

Is it time for personalisation in retail banking? How personalisation will impact the UK retail banking customer experience? Personalisation....

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Webhelp People Analytics

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Case Studies
Insight Partnership with a Major Telco Provider

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Whitepaper
Customer experience in retail banking

How regulation and digital technology will reshape the UK banking customer experience New...

Whitepaper
Marketing Connected Contact Centre

According to a recent benchmark of more than 3,000 companies worldwide, customer experience is now the No.1 performance measure in boardroom....

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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