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Blog
How is the in-store retail customer experience evolving?

American retailers appear to be facing a crisis. Brands like JC Penney, American Apparel, and Sears are all closing stores and customers there...

Blog
Is the retail customer experience just more of the same?

Academics call it ‘homogenous retail agglomeration’... what’s that you might ask? Being...

Blog
How many retailers are offering AI support to customers?

Artificial Intelligence has been talked about a lot in the customer service community recently....

Blog
UK retailers disappointing customers with a disconnected experience

New research in the UK suggests that retailers are not getting omni-channel right and this...

News
Personalisation – are the under 35s being left out?

Personalisation. It’s a much talked about subject and one of the latest key concepts in...

News
Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four...

Blog
Build trust in your brand and customers will happily share their data

My colleague Helen recently blogged about the results of an interesting Webhelp survey on...

Blog
Data security: great CX is no longer just focused on loyalty

Webhelp undertook a survey recently to explore personalisation in the banking industry. One...

News
Webhelp Wins Gold at Contact Centre World Awards

  Leading global customer experience and business process outsourcing company, Webhelp, is...

Blog
[INFOGRAPHIC] Good customer service makes a big difference in retail banking

Can good customer service determine whether people are happy with banks holding and using their...

Blog
How banking will be personalised in 2018

A recent research report on the need for banks to offer a much more personalised service raises...

News
Trust and Customer Experience are Where the Battles for Customers are Being Fought in Retail Banking

13% of people trust their bank less now than 12 months ago Lloyds tops list of most...

Whitepaper
Personalisation in Retail Banking

Is it time for personalisation in retail banking? How personalisation will impact the UK retail banking customer experience? Personalisation....

News
Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative...

News
Webhelp Develops Performance Compass to Improve Customer Experience

Leading global customer experience and business process outsourcing company, Webhelp, has developed...

News
Webhelp Celebrates 110 Years of Excellence in Kilmarnock

Leading global customer experience expert Webhelp has celebrated 110 years of dedicated customer...

News
Webhelp Celebrates 250 Years of Excellence in Falkirk

  Leading global customer experience expert Webhelp has celebrated 250 years of dedicated...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Webhelp People Analytics

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Case Studies
Insight Partnership with a Major Telco Provider

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Whitepaper
Customer experience in retail banking

How regulation and digital technology will reshape the UK banking customer experience New...

Whitepaper
Marketing Connected Contact Centre

According to a recent benchmark of more than 3,000 companies worldwide, customer experience is now...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving...

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