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Blog
Why it’s crucial for retailers to understand in-store behavior

91% of retail activity still takes place inside stores, yet much of the attention on customer experience innovation has been focused on how to...

Blog
How will AI change the role of the customer advisor?

Much has been written about the evolution of Machine Learning and Artificial Intelligence and how...

Blog
What are the upcoming technology trends in retail?

The rate of change in customer experience expectation appears to accelerate every year. A decade...

Blog
How bricks and mortar retailers can benefit from shoppers’ e-commerce habits

The relationship between bricks and mortar retailers in the High Street and online retailers has...

News
Online Shopping Makes UK Consumers Happy

  98% said they were satisfied with their most recent purchase 94% said their customer...

Blog
Why retailers must engage digitally

Shopping used to be simple. You drove your car to the shopping mall or town centre, parked, visited some shops, then packed everything in the car and...

Blog
Is there a growing gap between retailers and customers on fast shipping?

Do you remember when ordering something for delivery would almost always mean agreeing to wait a...

Blog
Speech Analytics: Improving the Customer Experience

This week’s #techenabler vlog. Chris Bryson, Global Analytics Director at Webhelp, discusses...

News
UK Shoppers Have Embraced the Online Revolution

Amazon is the site most shoppers purchased from last Clothing is the most popular online...

Blog
Many retailers are now fighting daily cyber attacks

Cyberattacks and data breaches are becoming more common in the retail industry. New research found...

Whitepaper
The future of when, where and how we shop

Which are the sites that consumers love spending their money on and when, where and how do they...

News
Webhelp and Content Guru Unveil Customer Engagement Partnership

  Content Guru has entered into an important new partnership with leading global customer...

News
Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a...

News
Derby Man Shines at Webhelp’s Star Awards

  Craig Bunting, a technical advisor at Webhelp’s Derby site, has been named the Role Model...

News
Glasgow Teams Top Star Chart in Webhelp’s Annual Awards

Leading global customer experience and business process outsourcing expert, Webhelp, has named the...

News
Double Star Success for Webhelp in Cardiff

  Leading global customer experience and business process outsourcer has recognised the top...

News
Webhelp Celebrates a Duo of Stars in Kilmarnock

  Leading global customer experience and business process outsourcer has recognised the top...

Whitepaper
Personalisation in Retail Banking

Is it time for personalisation in retail banking? How personalisation will impact the UK...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Webhelp People Analytics

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Case Studies
Insight Partnership with a Major Telco Provider

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Whitepaper
Customer experience in retail banking

How regulation and digital technology will reshape the UK banking customer experience New...

Whitepaper
Marketing Connected Contact Centre

According to a recent benchmark of more than 3,000 companies worldwide, customer experience is now...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty years or more it’s been common practice for...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download...

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