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News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS,...

Blog
Innovation Takes Centre Stage At The Arch Summit on 3-4 May

The Arch Summit is next week and the Webhelp team will be there in Luxembourg. It’s a two-day...

Blog
Sales and service need to merge to really offer a great CX

For a long time, I have been arguing that companies need to rethink their service, sales, and...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global...

Blog
Can an airport create a fantastic customer experience?

Airports are not often the first place you might think of for a great customer experience (CX)....

News
Webhelp Unveils the UK’s Favourite Insurers

LONDON, UK, March 29, 2018 – Aviva, Post Office, Petplan and Direct Line top the charts of the UK’s favourite insurers according to the latest...

News
GDPR: rethinking our relationship with data

GDPR—these four letters are inescapable as we begin the year 2018. Amid concerns, both real and...

Blog
IoT creates a completely new environment for connected customers

In the modern online environment, almost any electronic device can be connected. The Smart Home...

Blog
Are connected customers becoming overwhelmed with information?

Information overload. We all know about that experience at work. The diary that is just too full of...

Blog
Finding the ‘killer’ technologies that transform customer experience

The connected customer  is one of the hottest trends in retail at present. Retailers need to...

Blog
Embracing immediacy and the connected customer

In a very detailed report on the state of the connected customer that gathered information from...

Blog
Managing the expectations of the connected customer

Forbes recently published a feature describing how the connected customer will impact your business...

News
Ronald Van schijndel appointed CEO webhelp the Netherlands

Ronald van Schijndel has been appointed as the new CEO of Webhelp the Netherlands. Ronald steps into this role following the unexpected passing of...

Whitepaper
TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently?...

News
Brits Are Looking Forward to a Traditional Family Christmas

  Electronic devices and computer games don’t make it into top 10 of gifts   With...

News
Three Quarters of Brits Say Brexit Vote Hasn’t Changed Their Attitude to Credit

  Are we ignoring the economic indicators and heading for a debt disaster?   Arguably...

Whitepaper
ATTITUDE OF UK FINANCIAL CONSUMERS TO CREDIT IN 2017

What is the UK consumers attitude to credit in 2017? How has the Brexit vote changed their views...

News
Britain’s Favourite Credit Lenders Revealed

Spanish banking giant Santander tops the list of lenders UK customers would be most likely to take...

Whitepaper
The future of when, where and how we shop

Which are the sites that consumers love spending their money on and when, where and how do they...

Whitepaper
Personalisation in Retail Banking

Is it time for personalisation in retail banking? How personalisation will impact the UK retail banking customer experience? Personalisation....

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Webhelp People Analytics

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Case Studies
Insight Partnership with a Major Telco Provider

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Whitepaper
Customer experience in retail banking

How regulation and digital technology will reshape the UK banking customer experience New...

Whitepaper
Marketing Connected Contact Centre

According to a recent benchmark of more than 3,000 companies worldwide, customer experience is now the No.1 performance measure in boardroom....

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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