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Blog
Should retailers fear AI or is it now essential?

For a long time, I have talked about artificial intelligence as an enabling tool that should help to improve the customer experience. It’s a...

Blog
Cloud Technology: Why you should be investing

In the wake of the Forbes Cloud 100, our Innovation Director Dave Pattman looks at cloud...

Blog
What impact will AI have on the role of contact centre advisors?

There has been a huge focus on how technologies such as artificial intelligence and machine...

Blog
Will drones reduce delivery times from hours to minutes?

A few months ago Amazon began delivering orders by drone in the UK. Their drone experiment has...

Blog
Customer Experience: Top Three Disruptive Innovation Trends

This week, Webhelp's Innovation Director Dave Pattman headed to Germany to visit our site in...

Blog
How banks can use cx to differentiate their service

The banking and financial services industry is changing faster than ever as a result of customer demands and market innovation. The growth of a...

News
Is The Era of Working While Travelling Over?

 84% of people use electronic devices while travelling Just 9% of people use them to work  A...

Blog
Will work at home completely change how experienced people work?

Think about these three businesses or social changes that we are all observing today and see if you...

Blog
Facebook chatbots and the implications for CX

Facebook chatbots recently hit the headlines when engineers had to shut down an experiment...

News
Why Don’t More People Check-in Online for Flights?

The days of standing in a huge queue at an airline check-in desk to kick start your holiday or...

News
Who Will Win the Travel Agent v Technology Battle?

 Travellers Turn To People Power When Things Go Wrong 81% of people book travel online or...

News
Webhelp Plays Crucial Role in Shaping the Future of the Contact Centre Industry in South Africa

Leading global business process outsourcing and customer experience expert, Webhelp, is putting its...

News
Webhelp Receives Six Nominations in the South African BPO & Contact Centre Awards

Leading global customer experience and business process outsourcing company, Webhelp, is celebrating after being named a finalist in six categories...

News
Webhelp Daredevil Dives for Charity

A brave Kilmarnock woman has skydived her way to an impressive £3,612 for local charity Ayrshire...

News
Everest Names Webhelp a Major Contender and Star Performer in the Global CCO Industry

Leading global customer experience management expert, Webhelp, has been named a Star Performer and...

News
Personalisation – are the under 35s being left out?

Personalisation. It’s a much talked about subject and one of the latest key concepts in...

Whitepaper
Personalisation in Retail Banking

Is it time for personalisation in retail banking? How personalisation will impact the UK...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

Case Studies
Webhelp People Analytics

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Case Studies
Insight Partnership with a Major Telco Provider

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Whitepaper
Customer experience in retail banking

How regulation and digital technology will reshape the UK banking customer experience New...

Whitepaper
Marketing Connected Contact Centre

According to a recent benchmark of more than 3,000 companies worldwide, customer experience is now...

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving...

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