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Blog
The state of omni-channel in 2017

New research from the USA shows that shoppers are now almost evenly split on whether they shop online or in stores. The research was recently...

Blog
Retail in China 2017: Will customers prefer real stores over online?

Forrester research published a report recently that suggests the Chinese retail market is now...

News
Kilmarnock Team Spreads the Love with Donation to Crosshouse Hospital

  Webhelp colleagues in Kilmarnock have been getting into the spirit of St Valentine’s Day...

Blog
Are you still piloting omni-channel initiatives?

It’s no surprise that some companies have struggled to get their omni-channel initiatives off...

News
Webhelp Renews Partnership with Falkirk FC

  Falkirk FC is delighted to confirm its continued partnership with Webhelp UK as the...

Blog
Smart Sales – Transforming the B2B Sales Process

I’ve always been interested in sales. Not just the act of selling itself, but the psychology of how to convince a customer that you are...

Blog
How are Fintechs Transforming the Banking Industry?

In 1997, Clayton Christensen published his seminal book ‘The Innovator’s Dilemma’. The...

Blog
Omni-channel in Retail is Essential for Success in 2017

I’ve often commented about the importance of omni-channel for all sectors, but particularly...

Blog
The Role that New Technology will Have in the Customer Experience

New innovations are changing the customer experience. Developments in artificial intelligence are...

Blog
Smart Sales and How B2B Relationships Are Changing

B2B relationships, and the sales that result from them, are a fascinating topic. The psychology...

News
Webhelp Announces Debt Refinancing

Webhelp, a global leader in business process outsourcing (BPO), has announced the closing of a...

News
Webhelp Becomes Key Partner in New Global Food Sales Initiative, Gourming

Webhelp has been selected as the financial transaction and customer experience partner for the new...

News
Kay Burley Thanks Webhelp’s Falkirk Team for Helping to Launch Sky Mobile

Sky TV News presenter Kay Burley paid a surprise visit to Webhelp’s offices in Falkirk last week to thank the team for the work they’ve done to...

News
SHEFFIELD TEAM GIVES FESTIVE BOOST TO LOCAL HOSPICE

  Webhelp colleagues in Sheffield have got the new year off to a caring start by giving...

Case Studies
Webhelp People Analytics

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News
Westminster MP Congratulates Webhelp for Commitment to Rothesay

Westminster MP for Argyll & Bute, Brendan O’Hara, has congratulated Webhelp and easyJet...

News
Are UK Retailers Ready to Get Personal?

  Personalisation has been a much talked about theme in retail in recent years and...

Case Studies
Insight Partnership with a Major Telco Provider

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Whitepaper
Customer experience in retail banking

How regulation and digital technology will reshape the UK banking customer experience New...

Whitepaper
Marketing Connected Contact Centre

According to a recent benchmark of more than 3,000 companies worldwide, customer experience is now the No.1 performance measure in boardroom....

Whitepaper
Digital Coaching: Retailer Feature

'Wouldn't you rather not call me?' Why the contact centre's biggest contribution to retail success...

Whitepaper
Webhelp for Financial Gain

Webhelp for Financial Gain: Our Commitment to Your Bottom Line Click to download For thirty...

Case Studies
Post Office Limited®

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Case Studies
First Utility

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Case Studies
EE – Ramping Up Seamlessly with Agile Methodology

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Case Studies
Success through Service for a Leading Office Supply Company

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Case Studies
Groupon

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Case Studies
Sky

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Whitepaper
Webhelp for Transformation

Webhelp for Transformation: Our Ability to Deliver Change for the Better Click to download...

Whitepaper
Webhelp for Performance

Managing for Performance: Our Pursuit of Continuous Improvement Click to download Achieving customer management excellence demands continuous...

Whitepaper
Time to Chat

Time to Chat – Next Generation Web Chat Value and How to Capture It Web chat has rapidly become...

Whitepaper
Voice of the Customer

Hearing voices? It’s time to make business sense of voice of the customer. Analysts are...

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