Customers will spend more if they receive great service
More than a decade ago, there was a consumer backlash in some industries against the offshore outsourcing of contact centres. Some customers...
The latest Competition and Markets Authority (CMA) report, combined with the advent of the second Payment Services Directive will cause huge disruption in the retail banking sector.
Existing providers will need to transform their digital capabilities – those who can meet these challenges will deliver a superior experience to their customers, while those who can’t will be left behind.
Fill in the form below to arrange a chat with us and learn more about what these changes will mean for your business.
Over the next five years, developments in regulation and digital technology will reshape customers’ experiences with retail banking providers. As a result, existing banks will need to transform their digital capabilities. Those that do not will be relegated to acting merely as wholesale providers, competing solely on price.
It’s time for digital transformation…