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Retail Week Live 2016 at a Glance

[<a href=”//storify.com/WebhelpUK/retail-week-live-2016″ target=”_blank”>View the story “Retail Week Live 2016” on Storify</a>]

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Webhelp Wins Silver in UK Customer Experience Awards

Leading global customer experience and business process outsourcing company, Webhelp, has won Silver in the Best Business Change category at this year’s UK Customer Experience Awards. Launched seven years ago, the UK Customer Experience Awards is now one of the most important events in the calendar for CX professionals in the UK. The winners were […]

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Webhelp Thanks Rothesay Team

  Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year.   The Advisors’ Day was celebrated across all sites in the 26 countries in which Webhelp operates, and the theme chosen this […]

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Are UK Retailers Ready to Get Personal?

Personalisation has been a much talked about theme in retail in recent years and continues to be the stated aim of marketing and ecommerce professionals. But huge volumes of customer data and a lack of expertise in insight and analytics is leading many retailers to fall at the first hurdle, warns leading global customer experience […]

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Could Social Media Have Prevented the 2008 Financial Crisis?

In 2017 the vast majority of people use social media in one form or another. Companies are increasingly using what we post and who were are connected to in order to make a whole host of decisions about us. For many this seems like a scary thought, but could it actually be something that could […]

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