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[Panel discussion recording] Personalisation in retail

FOUR INDUSTRY INSIDERS DEBATE THE FUTURE OF PERSONALISATION IN RETAIL

• When does intelligent personalisation become too personal?
• Where next for big data?
• How far have retailers come in truly harnessing personalisation technology?
• Which tools or services should be considered to create a consistent quality of personlised customer experience across in-store, voice and digital?

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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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