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Our Leadership

Global Management Team

Olivier Duha
Co-Founder
Matthieu Bouin
Director of Strategy and New Lines of Business
Vincent Bernard
Chief Executive Officer Webhelp France
Christine Scheffler
Chief HR Officer
David Turner
Chief Executive Officer Webhelp UK
Ronald van Schijndel
Chief Executive Officer Webhelp Nederland
Thomas Berlemann
Chief Executive Officer Germany, Austria and Switzerland
Terje Andreassen
CEO Webhelp Nordic
Jean-Baptiste Decaix
Chief Delivery Officer
Vincent Tachet
Chief Technical and Infrastructure Officer
Bruno Vaffier
CHIEF FINANCIAL OFFICER
Sandrine Asseraf
Group General Counsel
Joseph Ayala
Corporate Development Director
Etienne Turion
CEO Webhelp Enterprise
Dominique Chatelin
Chief Executive Officer Webhelp Payment Services

Regional Management Team

David Turner
Chief Executive Officer Webhelp UK
Dean Hartley
Chief Financial Officer
Andy Doig
Chief Operating Officer
Gillian Campbell
Human Resource Director
Helen Murray
Chief Customer Solutions Officer
Craig Gibson
Chief Commercial Officer - Webhelp UK, India & South Africa
Carl Schaefer
Director - Infrastructure and Transition

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Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

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Webhelp Unveils the UK’s Favourite Insurers

LONDON, UK, March 29, 2018 – Aviva, Post Office, Petplan and Direct Line top the charts of the UK’s favourite insurers according to the latest research commissioned by leading global customer experience and BPO expert, Webhelp. Aviva was the most popular choice of insurer for home...

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How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

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