Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
NordicsEnglish
NorwayEnglish
DenmarkEnglish
FinlandEnglish
SwedenEnglish
LatviaEnglish

Xtrasource

Xtrasource – About Us

Multilingual support and solutions for multi-geographic growth.

Overview

Xtrasource is a leading provider of multilingual technical support and customer services to the consumer electronics and connectivity industry.

Headquartered in the Netherlands, we manage customer contact processes for clients across Europe, supporting 20+ languages from our language hubs in the Netherlands and France.

Our services are provided through a range of tailored solutions, including CRM support, logistics support, bespoke software and multi-channel customer communication.


Explore - Xtrasource

Multilingual Technical and Customer Support
Software Solutions
Service Supply Chain Optimisation
Start-up Support Solutions


Key Facts and Figures

Xtrasource started out in 1996 as the result of a universal remote control. The remote, while excellent and cost-effective, required a little more work than most on the part of the consumer. This service was a success – so much so that the company founders were inspired to extend the service to other brands. As a result, the Enschede contact centre was created.

The Enschede contact hub was well-equipped and made use of automated processes that enabled faster, better service than its competitors. Offering an excellent support service allowed Xtrasource and its clients to expand their market share.

In 2004 Xtrasource was acquired by Sento Europe, a leading customer service corporation hoping to strengthen its technical support portfolio. Four years after that, Sento was acquired by R Systems International, a multinational software and IT firm looking to diversify its business to business services.

In 2014, R Systems Europe was acquired, as a separate entity to R Systems International, by Webhelp and renamed Xtrasource. This acquisition helped Webhelp to expand and diversify their consumer technology offerings. Now a division of Webhelp Netherlands, the company continues its unwavering progression towards the peak of technical support in a multilingual setting.


Xtrasource Certifications

 

Webhelp Xtrasource is compliant with the Payment Card Industry Data Security Standard (PCI DSS).


Philips Lighting
Philips Professional Display Solutions

Xtrasource Leadership

Thomas Blankvoort
General Manager of Xtrasource and Director of Business Development and MarCom
Contact the Webhelp

Xtrasource Team

Contact us
Contact

Xtrasource

Brammelerstraat 8, 7511 JG Enschede
+33 (0)3 87 17 00 00

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding.  The company is experiencing rapid growth as demand for compliant digital and mobile solutions for  customer...

News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert Webhelp, officially unveils a new site in the capital of Latvia, Riga to create more than 200 jobs by the end of the year. It allows Webhelp to expand and offer Russian language capability from a new...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as good online as offline and however they choose to communicate, the service will be great. That’s what customers expect today, but for many brands...

Case Studies
Post Office Limited®

...