Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica
Direct Medica is the leading French healthcare customer relationship management firm 14th acquisition for Webhelp in four...
Offering professional remote secretarial services involves many commitments. Whether they’re calling a generalist or a specialist, when a patient calls their doctor they are often in a stressful situation. The medical switchboard operator must be able to respond effectively.
Webhelp’s key advantages:
Personalised response with your office’s name, call transfer, and scheduling medical appointments: a complete medical answering service.
Take the pressure off your medical secretary at busy times; avoid abandoning your patients when they need you the most.
Be supported by the expertise of a medical secretary when your office is closed, during your breaks, on Saturdays, etc.
Webhelp Virtual Secretarial Services guarantees the high quality of its operators. Our lengthy experience in medical answering services has earned the trust of many partners.
To get a quick estimate on the cost of a medical answering service that meets your needs, please fill out the form below.
Substantial availability in terms of hours, six days out of seven: Monday to Friday from 8:00 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm.
Rates adapted to your needs, such as:
It’s imperative that a medical office has confidence in its remote secretarial services. That’s why Webhelp has strict rules for recruitment and training.
Beyond introductory training on written and oral expression, remote secretaries are trained on medical specifics – this allows them to identify emergency situations in particular.
Training on handling calls and scheduling online appointments includes training on tools, simulated calls, and role-playing.
To become remote medical secretaries, they are trained on:
The medical secretary handles many tasks and must meet the practitioner’s and patients’ expectations.
Particular attention is paid to their ability to react. They are specially trained to identify emergency situations and can transfer the call to a doctor for priority treatment.
Following instructions is the second point of priority in this situation. Remote secretaries manage calls to the office on behalf of the doctor, according to instructions defined in advance. As a result, they are extremely aware of projecting the image of a health professional.
Appointment-making on a shared calendar is one of the assets of our medical answering service. Updated by secretaries and shared by practitioners who can access it at any time, patients can even add appointments to the calendar online.
Webhelp’s medical answering service is paired with a shared online calendar solution, which allows remote medical secretaries to make appointments for the doctors directly. Practitioners or their secretaries can check changes to their schedule online from their smartphone if they’re out of the office.
Our professional calendar software offers a function that allows patients to schedule their appointments directly on the internet. Appointments that patients make online from their account are automatically integrated into the shared online calendar without needing approval from the doctor.