A reliable legal answering service is a significant comfort for professionals who want to devote their time to their real work: their clients.
- The professionalism of a remote legal secretary.
- The flexibility of the answering service: completely outsourced, there to relieve an overloaded switchboard or simply to cover when the legal office is closed.
- An interactive shared calendar option.
- The opportunity to entrust their calls to an answering service professional.
A complete solution – outsourced legal secretarial services
Personalised greeting, call transfer, appointment making: benefit from a tailor-made answering service
Assist your legal secretary
Ensure your switchboard is more open and increase your business.
On a temporary basis, ensure a line is always open during absences
To leave feeling carefree, with the assurance of a professional answering service when the office is closed, during leave, on Saturdays, etc.
Receive a quote for an outsourced legal secretary
To get fast information on a legal answering service that meets yours needs, please fill out the form below.
The advantages of Webhelp’s remote secretarial services
Substantial availability in terms of hours, six days out of seven: Monday to Friday from 8:00 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm
Up to 70% in savings*
An economic billing model, adapted to your needs
No long-term commitment: cancel by email (by the 20th of the month for the following month).
Activated in 72 hours
* In comparison with full cost of a standard call
An answering service for a legal office; how does that work?
- We respond to your calls on behalf of your office.
- We transfer calls to your partners according to pre-set rules.
- If you’re busy, we take messages and send them in real time by email or text.
- We inform your contacts (opening hours, map, fees, etc.).
- Make appointments on an online calendar.
The quality of our outsourced legal secretarial services
Webhelp recruits professional remote secretaries on two primary criteria:
- Clear empathy and politeness
- A perfect command of French
This rigorous recruitment isn’t enough to guarantee the value of our remote legal secretaries, so they are trained on the specifics of legal professions. This training is one of our main priorities.
Beyond mastering the answering service tools, data entry, and information sharing, our operators must meet all the requirements for a profession where interpersonal relationships are essential.
Webhelp offers the only remote secretarial services to hold the two reference standards for quality (ISO 9901 and EN 15838) at all sites, as well as the Social Responsibility label.
For the client, this ensures:
The answering service charter will be respected,
The remote secretaries have good working conditions.
A personalised legal answering service
Webhelp designates a representative for each client, who is available to answer questions and receive instructions.
In order to ensure that the requests made by our clients are respected, Webhelp’s remote secretarial services have the most reliable information management and automatic number detection tools on the market.
Online appointment making is one of Webhelp’s signature services
We can schedule your appointments on a shared, simple, and ergonomic online calendar that syncs with Outlook and is available on your mobile phone or tablet.