VSB, SME, or freelance workers: every business has concerns about using remote secretaries. But there are many advantages. You increase the hours during which you can receive calls. You don’t lose client contact during time off. You won’t lose a single prospect when your switchboard is overloaded: Christmas, the start of the school year, etc., depending on the sector.
Webhelp offers flexible, personalised, and completely managed solutions.
When should you call on Webhelp’s remote secretarial services for businesses?
A complete solution – an answering service for businesses
Personalised greeting, call transfer, appointment making: benefit from a tailor-made answering service.
On a temporary basis, to relieve an overloaded switchboard
To ensure your switchboard is always available and you don’t lose a single prospect.
On a temporary basis, to ensure a line is always open
Get the support of an expert business secretary outside opening hours, during leave, on Saturdays, etc.
Get a quote for VSB SME remote secretarial services
To get fast information on business answering services adapted to your needs, please complete the form below.
The advantages of Webhelp’s remote secretarial services
Substantial availability in terms of hours, six days out of seven: Monday to Friday from 8:00 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm
An economic billing model, adapted to your needs
No long-term commitment: cancel by email (by the 20th of the month for the following month)
Activated in 72 hours
A permanent answering service for businesses in a few steps
- We respond to your calls in your company’s name, like an internal secretary.
- We transfer calls to your colleagues according to pre-set rules, for precise targeting of incoming calls.
- If they’re busy, we take messages and send them in real time by email or text.
- We inform your contacts about all the key areas of your business communication (opening hours, map, etc.).
- Make appointments on an online calendar
An answering service for businesses: make the first connection with your client
The recruitment method for our remote secretaries is the main guarantee of the quality of our service.
- The qualities required to provide VSP SME remote secretarial services are kindness, politeness, empathy, and interpersonal skills.
- Webhelp also requires that its business secretaries have a perfect command of both written and spoken French. In particular, they must have good spelling.
The personalised service guarantees that the company’s welcome message perfectly matches its commercial focus
- Our business secretaries go through training that familiarises them with the specifics of the business.
- Webhelp designates a representative for each client, who is available to answer questions and receive instructions.
- In order to ensure that the requests made by our clients are respected, Webhelp’s remote secretarial services have the most reliable information management and automatic number detection tools on the market.
For us, certification means that we can guarantee friendliness in our answering service
- Webhelp’s remote secretarial service is the only remote secretarial service to hold the two reference standards for quality and social responsibility at all its sites.
- Our clients can count on our respect of the answering service charter and good working conditions for the remote secretaries.
Webhelp’s goal for its remote secretarial services is a business secretary who is pleasant and likeable, and who completes all the tasks of a switchboard operator.
Call on our answering service for businesses; it couldn’t be easier
The four steps to implement an outsourced VSB SME answering service:
- Submit your completed order form
- Your representative will contact you to set up a telephone meeting for your “Discovery” and will send you an information sheet to complete and return
- Once the order is received, we will send you your call transfer number. During the telephone meeting, our supervisor will train you on all the functionalities of your calendar, if you’ve selected that option.
- You can use the switchboard continuously, or just for lunch breaks or when your secretary is absent.
Using our secretarial services company also lets you schedule appointments online
- We can schedule your meetings on a shared, simple, and ergonomic online calendar that syncs with Outlook and is available on your mobile phone or tablet.
- You can get text confirmations and meeting reminders.
- You can also easily communicate directly with the remote secretaries using messages via your calendar.