Close

Choose a country

United KingdomEnglish
South AfricaEnglish
IndiaEnglish
InternationalEnglish

Webhelp announces entry into Dutch market following acquisition of SNT

7th February 2014

Webhelp Group announces its intention to acquire SNT.

The Webhelp Group has announced its intention to acquire SNT, one of the Netherland’s leading customer experience management companies, which employs over 3,500 people across eight sites.

Webhelp Group operates 37 contact centres in continental Europe and Africa, has annual revenues of 370m Euros, and employs 18,000 people. It is backed by London and Paris based Charterhouse Capital Partners, which acquired a majority stake in the business in 2011.

The SNT acquisition is the second made by the company in a 12 month period, following its purchase of UK based HEROtsc – now Webhelp UK – in 2013. The company also recently announced its expansion into the South African market, opening sites in Cape Town and Johannesburg.

SNT, which changes its name to Webhelp SNT following the acquisition, gives the Webhelp Group a major presence in the Dutch market.

Webhelp SNT, will retain its corporate headquarters in Amersfoort, the Netherlands, and continue to be run by its existing long-standing management team, led by chief executive Gert-Jan Morsink. Morsink will also sit on the board of the Webhelp Group.

Over the last five years, SNT has doubled its revenues to €77 million, and grown staff numbers to 3,500.

Gert-Jan Morsink, Webhelp SNT chief executive, said: “Webhelp is a dedicated customer relationship management organisation, at the forefront on delivering customers with the very best multichannel experience.

“As such, Webhelp is well placed to assist us in taking the business to the next stage in its development. With the support of our new parent company, we’ll be accelerating our strategy for growth.

“Our people in the Netherlands are a major part of our success. Under our new ownership, we will continue to provide the very best career opportunities and support to our teams as we continue to expand our operation.”

Frédéric Jousset, founder and co-chairman of Webhelp Group, said: “As a company we have seen significant growth in recent years and have expanded our operation into new territories and services. This is the latest step towards our ambition of becoming one of the largest BPO providers globally.

“SNT is an excellent business with a strong track record of delivering first-class customer experience on behalf its clients and we felt there were a number of synergies between our management teams that will ensure the success of our future partnership.

“We are very excited about joining forces with the company, its management team and employees, to expand Webhelp’s global footprint and support the company in the Dutch market with the resources available from our group organisation and investors.”


admin
Article by: admin

News & Insights

Recommended for you
Service Provider
Solution Designer
Technology Enabler
News
Webhelp acquires Runway BPO

Webhelp reinforces its best-in-class nearshore portfolio Acquisition of Top Multilingual Customer Experience Firm Runway BPO Completed PARIS, May 16th, 2018 – Global leading BPO and customer experience company Webhelp has confirmed the acquisition of the majority of the share capital of top multilingual nearshore firm Runway BPO has been completed. Runway, which is headquartered in...

News
Artificial Intelligence: a new era of transformation for customer relations

ARTIFICIAL INTELLIGENCE: A LEVER TO INCREASE HUMAN CAPITAL  (Catherine Fauchoux – Global Innovation Research Manager)   As European market leader in customer experience, we are conscious that Artificial Intelligence is going to transform our sector in a lasting way. Moreover, our...

Blog
The 11th NETEXPLO forum: what does it mean for Webhelp?

ARTIFICIAL INTELLIGENCE IS EVERYWHERE ON INNOVATION… BUT WITH A HUMAN FACE Sponsored by UNESCO, the NETEXPLO Forum aims to select and award the best promising innovations that will shape the uses of tomorrow. This year the prospective vision was pitched by Sandrine Cathleat, VP...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make this fascinating study available to you! This study covers the state of B2B marketplaces today, and is proudly co-created by Roland Berger, Mirakl and Webhelp Payment...

Case Studies
Post Office Limited®

...