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The Webhelp Difference

We combine intelligent customer experience engineering with transformative business process outsourcing.

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Our Services

Our services include data-led customer experience and contact centre services across multiple channels, consulting, solution design, payment services, digital and marketing services, and a range of B2B and B2C processes in sales, back office and more.

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Your Needs

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Performance.

Our pursuit of continuous improvement. We’ve structured our business to deliver continuous performance improvement. Every day.

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Transformation.

Our ability to deliver change. Whatever scale of transformation you have in your sights, we’ll engage with you to deliver it.

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Financial gain.

Our commitment to your bottom line. We’ll contract with you in ways that unlock opportunities for innovation, differentiation and financial gain.

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  • Case study

    Ramping Up Seamlessly with Agile Methodology

    Insight. Solutions. Expansion. Success.

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  • Case study

    Raising Quality Scores through Insight

    Continuous improvement through intelligent solutions.

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  • Case study

    Creating a Unified Operation for Groupon Getaways

    Nearshoring for ongoing financial gain and service excellence

    Read case study

Our clients

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We handle subscription services for SFR, as well as billing and customer service across multiple channels.
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Webhelp provides inbound customer service in a range of areas, including billing, and outbound telesales.
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We provide this telecom company with customer service in the areas of billing, orders and subscriptions. Webhelp also runs outbound telesales for Orange.
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We provide customer assistance for different areas of LaPoste, which offers a range of services from insurance to parcel delivery.
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We run different services for Samsung: Webhelp Enterprise Sales Solutions provides inside sales services via outbound calls, webchat and email. Our customer support department handles inbound calls and facilitates self-service, with a strong focus on the use of data and insight to improve processes.
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Webhelp handles inbound calls for Alcatel, offering customers support with billing, technical support, network information and more. We also handle sales, with both inbound and outbound capability.
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Through Webhelp, Canal+ offers inbound customer service via telephone. Webhelp also provides telemarketing for Canal+ subscriptions through Télésecrétariat, and runs the company’s careers helpline.
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Webhelp supports the channel’s subscription service and provides outbound telesales, contacting potential customers.
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We handle customer service, telesales and outbound mail for this innovative interactive kiosk provider.
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Webhelp runs telesales for Fransat, and offers technical support for the service’s set-top boxes.
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Webhelp provides customer service to Voyageprivé, which includes handling bookings and offering information to travellers.
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We run customer service for Louvre Hotels, which includes handling bookings and providing information to holidaymakers.
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We provide customer service for this holiday apartment rental company, as well as placing bookings.
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We offer assistance with customer registration on the site, handle inbound service calls, and handle enquiries via phone and webchat.
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BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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