Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint
Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a...
Xtrasource specialises in integrated software suites that are tailored to optimise the customer experience and address the customer care challenges faced by our clients.
With our guidance, clients looking to better serve their user base can choose a selection of bespoke and customisable tools. When you get a software suite from Xtrasource, you never need to go anywhere else – if we don’t have it, we will build it.
Extended Application for Reverse Logistics (EARL) is a unique application developed by Xtrasource. It is designed to connect front and back office and provide insight on the status of repairs, returns and inventory benefitting both clients and consumers in a measurable way.
Re-call was originally built for one client, for the purpose of handling recall complaints. It has been consistently updated and rolled out to other companies ever since.
KayBee is a complete and highly scalable knowledgebase tool that serves as the primary source for maintaining clients’ self-help offerings online. KayBee links directly to the back end of your site, and provides instant access to new questions and answers as they are created.
QlikView uses web-based, in-memory technology to access data from back-end systems.
Our CRM’s combination of knowledge and adaptability means that every client essentially gets their own custom-designed CRM without the teething problems that come with new software.