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Leading global customer experience and business process outsourcing company, Webhelp, has announced a partnership with top French digital strategy...
To make a complex world simpler! This is the ambition of Webhelp Payment Services – FDI, a division of Webhelp and a market leader in the payment institutions area, is proud to announce its technical partnership with Limonetik, a key player and provider of global digital payments and marketplace solutions. One goal for the new partnership is to enable the main marketplaces to securely increase domestic and International growth via an easy-to–implement, regionally legally compliant, solution providing merchants with a user-friendly platform improving the consumers payment journey and experience.
FDI, a division of Webhelp Payment Services – partners with Limonetik to develop a global and innovative payment solution that responds to the specific challenges and requirements of marketplaces.
Webhelp Payment Services – FDI, Webhelp’s business unit that manages financial services, decided to use Limonetik’s experience and solutions to offer its clients a technological payment platform to ‘fast-track’ their time to market, connecting to the Bank and PSP (Payment Service Provider) of their choice and delivering multi-channel payment reconciliation and multiple-merchant shopping cart management.
The partnership between Webhelp Payment Services – FDI and Limonetik allows marketplaces to offer a large range of French and International payment methods, to facilitate International development by adapting payment methods to targeted consumer’s habits and local regulations.
Webhelp Payment Services – FDI and Limonetik collectively provide the necessary functions and features to marketplaces and their consumers as a response to business and regulatory challenges of retailers and tour operators.
An easy payment solution in order to improve customer experience
The solution developed by Webhelp Payment Services and Limonetik is created to enrich and improve customer experiences and gives marketplaces the possibility to optimize growth of their turnover in the complete value chain. Thanks to following functionalities:
Users of this payment solution are able to foster the buyer and consumer communities’ loyalty.
Dominique Chatelin, president of Webhelp Payment Services – FDI: “Based on the successes and on our strong experience as a payment institution, we wanted to offer our customers an innovative payment solution, that is easy to integrate, as a response to the marketplaces’ challenges regarding flow trackability and audit, varied payment methods and regulatory requirements. By using the technology and expertise of Limonetik, a universal payment provider, we were able to offer our clients a flexible solution as a response to these regulatory challenges both today and in future business challenges.”
Christophe Bourbier, president and co-founder of Limonetik: “Combining the expertise and the power of the Webhelp Group and the technological agility of Limonetik, this partnership gives us the capacity to assist our clients and prospects to develop their business everywhere in the world in compliance with local laws and consumers habits and preferences”.
Hadrien Le Roux
Press Office Webhelp
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Groupe Webhelp, Director of communications
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Groupe Webhelp, marketing project and communications manager
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About Webhelp Payment Services
Webhelp Payment Services – FDI is the recognized payment establishment of Webhelp Group. They are specialized in the development of innovating payment services in France and elsewhere. Webhelp, n°3 in Europe in outsourced customer experience, has a multi-channel and multilingual network of more than 25 000 associates worldwide. By tripling their turnover in 5 years, reaching 528 million euros, they have shown the strongest growth of the sector. More than 450 clients trust Webhelp to manage and optimize their organisation of customer’s relations concerning management (client service, technical support), acquisition solutions, payment solutions, loyalty solutions and operational consulting. Webhelp helps more than 500 000 consumers every day and they add a strong value by assisting its partners in the design and the improvement of the customer’s journey. They also apply tailor made solutions by capturing and analysing multichannel data.
Webhelp is a company that values social responsibility and investment in human capital. Respecting their employees, giving them a chance to develop themselves and giving them equal chances are key elements in their commitment to CSR.
Limonetik, provider of complex and international payment methods on Internet, has developed a technology that transforms cash flow in standard payment methods and that is compatible with all the existing payment gateways (PSP buyers) and all types of platforms and e-commerce. All payment methods are instantly at the users’ disposal on the e-commerce websites by simply connecting to Limonetik. They also enrich payment pages, that are simple and fast, by using marketing and loyalty tools : loyalty points, coupons, promotions, gift certtificates, vacation checks, additional payment with credit card, etc.
Some of Limonetik’s main customers are : Sodexo, Edenred, CACF, BNPP, Groupon, Smartbox and also several e-commerce websites of the TOP 100 : Cdiscount.com, Voyages-sncf.com, Priceminister.com, Belambra.com, mistergooddeal.com, pixmania.com