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Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that the experience they have of a brand is just as...

Blog
Is the future of the customer experience in the hands of new technology?

The extent to which the introduction of new technologies may affect the customer and the business...

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How customers react to poor service

The fact that good customer service is important to the success of a company should now be common...

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