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News
Webhelp Becomes Key Player in Regtech BPO with Acquisition of GreenPoint

  Leading global customer experience and BPO company, Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a...

News
Leading business process outsourcer Webhelp officially unveils new site in Riga

RIGA, AUGUST 24, 2017. Leading global business process outsourcing and customer experience expert...

News
Webhelp Expands Into the Healthcare Sector with Acquisition of Direct Medica

Direct Medica is the leading French healthcare customer relationship management firm 14th...

News
Multilingual Hubs – When Two Heads Are Not Better Than One

The phrase ‘two heads are better than one’ is commonly accepted in the context of collaborative...

Whitepaper
The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies

Following the presentation of The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl,...

News
Webhelp Netherlands announces the acquisition of Telecats

Webhelp Netherlands, a leading player in the transformation of customer experiences, is pleased to announce the acquisition of Telecats, a company...

News
Webhelp Enters Russian-speaking Market with Latvian Expansion

  Leading global business process outsourcing and customer experience expert Webhelp, has...

News
Webhelp on growth trajectory: Expanding its position as a leading innovator with the acquisition of O|con

  Webhelp, global provider of business process outsourcing services (BPO), has announced the...

News
Webhelp Boosts Technology Enabler Pedigree with Acquisition of MyStudioFactory

Leading global customer experience and business process outsourcing company, Webhelp, has announced...

Blog
Are High Street Stores Now The Weakest Link For Retailers?

As I have often detailed here, omnichannel is here to stay. Customer expectations today demand that...

Blog
Is the future of the customer experience in the hands of new technology?

The extent to which the introduction of new technologies may affect the customer and the business...

Blog
How customers react to poor service

The fact that good customer service is important to the success of a company should now be common...

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