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Careers

Become a customer experience engineer

The skillset you need to become a multichannel digital coach at Webhelp goes beyond the typical contact centre job description – and our people enjoy the challenge. We offer our customer experience engineers a real chance to grow and diversify their skillset in a digital environment, as part of one global team.

Webhelp is an intelligent, data-led business. We don’t see any value in focusing on old-fashioned contact centre metrics and outdated ideas about communication. Our Insight teams dedicate real time and effort to getting feedback from the people who really know what our customers want – the advisors. Ideas at Webhelp aren’t handed down from the boardroom – they come from the people at the heart of our operation and their interactions with customers.

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Respect for our people has always been essential to Webhelp’s success – it’s a value we share across the entire global organisation. We treat our colleagues the same way we treat our customers – with respect and appreciation.

Our Values

Who We Are

Our people make Webhelp. You will see it in every one of our offices, across more than 20 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

Take a look at our roles today and find out how we can work together.

Latest Webhelp Global Careers

11 Roles currently available
Test Requisition (Don't apply)
Region: UK

Role Description

This is a test requisition that will be posted on the Webhelp careers site for a short period of time. Please do not apply. If you are looking for our vacancies please continue to scroll through the career page. Kind Regards, Iain King.

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Dialler Analyst
Region: UK

Role Description

Dialler Analyst  Webhelp UK have an exciting opportunity for  a Dialler Analyst to support the Dialler Team in our Dearne Valley site offering a salary of up to £20,000.   Your New Role  Reporting to the Dialler Manager, you will manage the real time process onsite, ensuring that both commercial and customer needs are met for outbound campaigns. On a day to day basis you will assess call frequency by utilising available resources ensuring all agreed service levels are maintained.   Yo...

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Resource and Planning Delivery Manager
Region: UK

Role Description

Resource and Planning Delivery Manager   We are currently recruiting for a Resource and Planning Delivery Manager to join us at our Cardiff city centre location. Your new role Reporting to Head of Account Planning you will lead a team to deliver great customer service through quality strategic planning, identifying trends and driving real time solutions to ensure full coverage within the operational hours. Liaising with the call centre operational teams you will measure delivery aga...

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Senior Collections Manager
Region: UK

Role Description

Senior Collections Manager    Webhelp UK, have an exciting opportunity for a Senior Collections Manager to join us in our Sheffield site (located near Sheffield Arena) paying a salary of up to £35,000 plus free on-site parking, access to an on-site gym and an excellent benefits package.    Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We’re always looking to bring peopl...

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Learning and Capability Development Business Partner
Region: UK

Role Description

Learning & Development Business Partner- Cardiff   We’re currently hiring a Learning & Development Business Partner to join us in our busy and vibrant Cardiff City Centre Location. You will be rewarded with a salary of up to £30,000 depending on experience, plus other excellent benefits….There couldn't be a better time to come and join us.   Who are we? As one of the UK’s fastest growing customer experience outsourcers, Webhelp is leading the way in an ever-changing world of communi...

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Customer Service Advisor
Region: UK

Role Description

Are you looking for a Customer Advisor Job?  We are currently recruiting Customer Service Advisors in our Dearne Valley Contact Centre.  With a salary of £14,810 (£15,704 for those eligible for National Living Wage) plus additional benefits, there couldn’t be a better time to join us.   Your new company   As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We’re always looking to bring people on boa...

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Outbound Sales Team Leader
Region: UK

Role Description

We’re hiring for Sky and are currently recruiting Outbound Sales Team Leaders in our Falkirk Contact Centre.  Do you want to lead a team who are pro-actively selling Sky Mobile and playing a key role in changing the way the mobile market operates forever?   With a starting salary of up to £28,000 you will have the ability to increase your earnings based on performance, rising to £36,140. Also, you will be entitled to other additional benefits including Free Sky TV, so there couldn't be a ...

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Operations Manager
Region: UK

Role Description

Operation Manager- Falkirk   We're currently hiring for Sky, Europe's leading entertainment company and are recruiting Operations Managers to join us within our busy and vibrant Falkirk Contact Centre.      Working closely in partnership with Sky, you will drive their estate strategy as well as ensuring their core values are implemented alongside our own. As part of the wider management team, you will work closely with Sky stakeholders, ensuring both new and existing relationships are dev...

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Team Leader
Region: UK

Role Description

Team Leader Glasgow   Webhelp UK have an exciting opportunity in our Glasgow contact centre for Team Leaders to join our Post Office Money client, on a salary paying up to £23,000 plus benefits. Working within our Post Office Money Travel Insurance team, you will provide an outstanding experience for your team by providing a great environment for them to work in, supporting them through great coaching conversations, and delivering a great customer experience for our client’s customers.  ...

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Customer Service Advisor
Region: UK

Role Description

Are you looking for a Customer Sales or Service Advisor job? Due to continued business success and growth in Webhelp, we are currently recruiting Customer Advisors for our Cardiff Contact Centre.  With a starting salary of £16,120 plus additional benefits and bonus earning potential, there couldn’t be a better time to join us. Your new company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. We’re...

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