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Social Responsibility

Webhelp operates with a high level of social responsibility, and our determination to conduct business in an ethical, fair and enlightened way challenges us to be better for our people and for our communities.


Rights and Diversity

Webhelp is passionate about upholding human rights and promoting diversity. We partner with local authorities on issues affecting vulnerable groups, and consistently offer employment and training opportunities.

Webhelp is committed to the UN Global Compact, which supports responsible social practices.

Respecting Our Team

We offer positive working conditions, and provide a pleasant and modern working environment. Our commitment to health and safety has been consistently strong since the company launched, and we continually strive to improve conditions in line with evolving standards. Webhelp also places considerable emphasis on offering social benefits and respecting the culture of our unique communities.

Webhelp has been named a “Great Place to Work” and is one of the top 10 French employers when it comes to working environment and conditions.

Our Environment

Webhelp’s drive to promote increased environmental responsibility and mitigate the impact of climate change has led to a range of successful initiatives. The environment will continue to be a high priority for Webhelp, and as time goes on we will continue to update processes and policies as needed to ensure our operations have minimal environmental impact. Webhelp is certified to display the Label de Responsabilité Sociale (Social Responsibility Label), which guarantees responsibility in a number of areas, including the environment.

Anti-Corruption

Our people are educated to recognise the signs of extortion, bribery and other unlawful or unethical practices. Ethical company policies, careful suppler evaluation and advanced software tools for checking and processing requisitions have all contributed to Webhelp’s anti-corruption initiative.

Our Certifications

Webhelp has a number of certifications that attest to our professionalism, regard for compliance, and focus on high quality. Webhelp won the prestigious Customer Operations Performance Centre (COPC) certification for the eighth consecutive time in 2015. It is the first contact centre to have the Benelux-certified COPC. Our certification demonstrates our commitment to high quality standards across the entire organisation. The ISO 9001 certificate is a guarantee of transparency and efficiency in our operations and relationships with our clients. We also have a certification confirming our commitment to customer satisfaction in the form of the EN15838 badge. Further affirming our commitment to security and customer protection, Webhelp is PCI DSS compliant and registered with Pacitel.

Addressing Complaints and Concerns

Our commitment to treating customers well is part of our ethics and value framework as a company. Webhelp is authorised and regulated by leading governing bodies in all of its locations.

Complaints Procedure

If you have a complaint about any aspect of Webhelp’s service, please contact us using the form below.

BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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