The Spring of B2B Marketplaces : Modelling the impact of B2B Marketplaces strategies
Following the presentation of the study : The Spring of B2B Marketplaces at the Marketplace Summit by Mirakl, we are pleased to make it available to...
Webhelp Group announces its intention to acquire SNT.
The Webhelp Group has announced its intention to acquire SNT, one of the Netherland’s leading customer experience management companies, which employs over 3,500 people across eight sites.
Webhelp Group operates 37 contact centres in continental Europe and Africa, has annual revenues of 370m Euros, and employs 18,000 people. It is backed by London and Paris based Charterhouse Capital Partners, which acquired a majority stake in the business in 2011.
The SNT acquisition is the second made by the company in a 12 month period, following its purchase of UK based HEROtsc – now Webhelp UK – in 2013. The company also recently announced its expansion into the South African market, opening sites in Cape Town and Johannesburg.
SNT, which changes its name to Webhelp SNT following the acquisition, gives the Webhelp Group a major presence in the Dutch market.
Webhelp SNT, will retain its corporate headquarters in Amersfoort, the Netherlands, and continue to be run by its existing long-standing management team, led by chief executive Gert-Jan Morsink. Morsink will also sit on the board of the Webhelp Group.
Over the last five years, SNT has doubled its revenues to €77 million, and grown staff numbers to 3,500.
Gert-Jan Morsink, Webhelp SNT chief executive, said: “Webhelp is a dedicated customer relationship management organisation, at the forefront on delivering customers with the very best multichannel experience.
“As such, Webhelp is well placed to assist us in taking the business to the next stage in its development. With the support of our new parent company, we’ll be accelerating our strategy for growth.
“Our people in the Netherlands are a major part of our success. Under our new ownership, we will continue to provide the very best career opportunities and support to our teams as we continue to expand our operation.”
Frédéric Jousset, founder and co-chairman of Webhelp Group, said: “As a company we have seen significant growth in recent years and have expanded our operation into new territories and services. This is the latest step towards our ambition of becoming one of the largest BPO providers globally.
“SNT is an excellent business with a strong track record of delivering first-class customer experience on behalf its clients and we felt there were a number of synergies between our management teams that will ensure the success of our future partnership.
“We are very excited about joining forces with the company, its management team and employees, to expand Webhelp’s global footprint and support the company in the Dutch market with the resources available from our group organisation and investors.”