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Social Responsibility

Webhelp operates with a high level of social responsibility. We are committed to the four-pillar SMETA audit methodology, which provides best practice guidelines and rigorous standards across the four pillars: Labour Standards, Health and Safety, additional elements including Entitlement to Work, Environment, and Business Ethics. Webhelp conducts SMETA audits as part of our ongoing commitment to continuous improvement and ethical practice.

Rights and Diversity

Webhelp is passionate about upholding human rights and promoting diversity. We partner with local authorities on issues affecting vulnerable groups, and consistently offer employment and training opportunities.

Respecting Our Team

We offer positive working conditions, and provide a pleasant and modern working environment. Our commitment to health and safety has been consistently strong since the company launched, and we continually strive to improve conditions in line with evolving standards. Webhelp also places considerable emphasis on offering social benefits and respecting the culture of our unique communities.

Our Environment

Webhelp’s drive to promote increased environmental responsibility and mitigate the impact of climate change has led to a range of successful initiatives. The environment will continue to be a high priority for Webhelp, and as time goes on we will continue to update processes and policies as needed to ensure our operations have minimal environmental impact.

Anti-Corruption

Our people are educated to recognise the signs of extortion, bribery and other unlawful or unethical practices. Ethical company policies, careful suppler evaluation and advanced software tools for checking and processing requisitions have all contributed to Webhelp’s anti-corruption initiative.

Our Certifications

Webhelp has a number of certifications that attest to our professionalism, regard for compliance, and focus on high quality. Our commitment to customer satisfaction is affirmed by the EN15838 badge. Further reflecting our commitment to security and customer protection, Webhelp is PCI DSS compliant.

Addressing Complaints and Concerns

Our commitment to treating customers well is part of our ethics and value framework as a company. Webhelp is authorised and regulated by leading governing bodies in all of its locations.

Complaints Procedure

If you have a complaint about any aspect of Webhelp’s service, please contact us using the form below.

BUSINESS PROCESS AND CUSTOMER EXPERIENCE OUTSOURCING

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