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Careers

Become a customer experience engineer

The skillset you need to become a multichannel digital coach at Webhelp goes beyond the typical contact centre job description – and our people enjoy the challenge. We offer our customer experience engineers a real chance to grow and diversify their skillset in a digital environment, as part of one global team.

Webhelp is an intelligent, data-led business. We don’t see any value in focusing on old-fashioned contact centre metrics and outdated ideas about communication. Our Insight teams dedicate real time and effort to getting feedback from the people who really know what our customers want – the advisors. Ideas at Webhelp aren’t handed down from the boardroom – they come from the people at the heart of our operation and their interactions with customers.

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Who We Are

Our people make Webhelp. You will see it in every one of our offices, across more than 20 countries. Wherever you go in this company, we will offer you a unique experience – just like we do for our customers.

Take a look at our roles today and find out how we can work together.

Latest Webhelp Global Careers

11 Roles currently available
Customer Service Advisor
Region: UK

Role Description

Are you looking for a Customer Service Advisor job? We are currently recruiting for our Sheffield contact centre at Amberley Street located near Sheffield Arena. With a starting salary of £14,976 plus additional benefits there couldn’t be a better time to join us. Your new company Webhelp UK is one of the UK’s fastest growing customer experience outsourcers and we are leading the way in an ever-changing world of communications. We’re looking to bring people on board who understand the i...

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Recruitment Manager
Region: UK

Role Description

Recruitment Manager- South Africa   Is your next job a Recruitment Manager for a multinational Company?   To support our continued growth, Webhelp is recruiting a Recruitment Manager for our business in South Africa.  Based in Cape Town and paying a salary of R729,000 per annum plus benefits, there couldn’t be a more exciting time to join us.   Your New Company As one of South Africa’s fastest growing customer experience outsourcers, Webhelp SA is leading the way in an ever-changin...

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Collections Team Leader
Region: UK

Role Description

Collections Team Leader Cardiff-40 hours per week   We have exciting job opportunities for Collections Team Leaders to join our focused sales and service teams based in Cardiff City Centre.   Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of communications. We’re always looking to bring people on board who understand the importance leading by example, putting the customer first, and who want ...

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Operations Manager
Region: UK

Role Description

Operation Manager- Falkirk   We're currently hiring for Sky, Europe's leading entertainment company and are recruiting Operations Managers to join us within our busy and vibrant Falkirk Contact Centre.      You will be rewarded with a salary of £35,000-£45,000 depending on experience, with the ability to increase your earnings based on performance. Also, you will be entitled to other additional excellent benefits including Free Sky TV, so there really couldn't be a better time to join us....

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Quality Assurance Advisor
Region: UK

Role Description

Quality Assurance Advisor Glasgow   Webhelp UK have a new growth opportunity for a Quality Assurance Advisor with Life Insurance experience to be based within our Glasgow site.   Reporting to the Compliance Manager you will work alongside the Operations Manager and Site Lead to support the delivery of industry legal requirements and customer experience results. This includes measuring reporting trends and opportunities for performance improvement.   With a background/ working knowledge...

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Quality Manager
Region: UK

Role Description

Quality Manager UK- Cardiff   Is your next job a Quality Manager for a multinational Company?   To support our continued growth, Webhelp is recruiting a Quality Manager for our business to cover the UK Quality function. Based in Cardiff and covering other locations we are paying a salary of £30,000 per annum plus benefits, there couldn’t be a more exciting time to join us.   Your New Company As one of the UKs fastest growing customer experience outsourcers, Webhelp is leading the way...

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Part Time Associate Resourcer
Region: UK

Role Description

Are you looking for a new and exciting job opportunity as a Resourcer?   Webhelp UK currently have an exciting job opportunity to be part of our busy Falkirk Recruitment Team on a part time basis offering an hourly rate of £7.69. The successful applicant will telephone interview candidates for a variety of Contact Centre Associate vacancies. Your New Company As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK are leading the way in an ever-changing world of ...

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Collections Operations Manager
Region: UK

Role Description

Collections Operations Manager  Sheffield   Webhelp UK, have an exciting opportunity for a Collections Operations Manager to join us in our Sheffield site paying a salary of up to £35,000 plus excellent benefits package.   You will be responsible for actively supporting, leading and developing your team within an environment of continuous improvement through the use of feedback, coaching, training and other development activities. You will work closely with the operational groups in orde...

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Training and Development Specialist
Region: UK

Role Description

Training and Development Specialist-Falkirk   We’re currently hiring Training Development Specialists for our Sky client to join us within the Know-How department of our busy and vibrant Falkirk Contact Centre.     You will be rewarded with a salary of £24,000 depending on experience, plus you will be entitled to other additional excellent benefits including Free Sky TV, so there really couldn't be a better time to join us.   What will I be doing? - Have responsibility for the end-to-e...

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PMO Coordinator
Region: UK

Role Description

PMO Coordinator Falkirk   Webhelp UK have a new and exciting opportunity for a PMO Coordinator to join or current projects team based in our offices in Central Scotland.  The PMO Coordinator will work with and support the PMO Manager and Projects Team to effectively manage and deliver Webhelp UK Programmes and Projects.  The role will support the implementation and provision of robust PMO practices including the management of a change activity roadmap, planning the allocation of project ...

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