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Sebastien Bazillier

Sebastien Bazillier

COO Webhelp Schweiz

Sebastien Bazillier ist seit Anfang 2017 Chief Operating Officer der Webhelp Schweiz. Sein Fokus liegt in der Unterstützung beim Aufsetzen neuer Projekte, der Implementierung von Best Practices im Bereich Qualitätsmanagement und Lean Management, sowie in der Innovationsentwicklung und Digitalisierung der Customer Journey.

Sebastien hat 2010 bei Webhelp als Projekt Manager in Marokko angefangen, bevor er 2012 als Key Account Director nach Paris wechselte und sich dort auf outgesourcte CRM Aktivitäten spezialisierte und sich dafür verantwortlich zeichnete Projekte mehrerer Telekommunikations-, e-commerce- Medien-, und Tourismusfirmen erfolgreich zu entwickeln.

Sein industrieübergreifender Hintergrund und multinationale Arbeitserfahrung unterstützen Sebastien darin Auftraggeber in mehrsprachigen und kanalübergreifenden Projekten zu unterstützen und eine Transformation der Customer Experience zu erreichen.

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Webhelp group agrees to acquire Sellbytel in transformational transaction

Acquisition strengthens Webhelp’s position in the European CRM BPO Market   Webhelp Group, a leading global BPO and customer experience company, today announced that it has entered into an agreement to acquire 100% of Sellbytel Group. Sellbytel is a wholly-owned subsidiary of Omnicom Group Inc. (NYSE: OMC). By joining forces with Sellbytel, Webhelp expands its geographic footprint...

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International B2B e-commerce: 5 pitfalls and 5 good practices

Increasing numbers of B2B businesses both large and small are setting their sights on trading internationally through an e-commerce platform. To give yourself the best chance of making a decent fist of it, Axel Mouquet, Development Director of Webhelp Payment Services, proffers his advice and...

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Webhelp Payment Services wins a Mirakl Partner Awards

Webhelp Payment Services has been awarded « ISV Partner of the Year » at the Marketplace&Platform Summit by Mirakl, which took place this June 7th in Paris. This award is shared with our German client, Conrad Electronics, and their amazing B2B Marketplace Project. We have produced this...

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TECHNOLOGY IN THE TRAVEL SECTOR

How often are travellers using digital methods? What channels are customers using most frequently? And has the internet, as many predicated, replaced the traditional travel agent?   The Travel Industry is one sector that many people believed would be disrupted the most following the...

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