We believe outsourcing can transform business performance. Measure our value by the results we deliver; higher revenues, lower costs and a loyal customer base of enthusiastic advocates.
Webhelp is a French owned, global, customer experience solution provider, founded in 2000 by Frederic Jousset and Olivier Duha.
With revenues in excess of €510m, Webhelp has 72 customer experience and payment service centres in 17 countries, with more than 28,500 people, serving 180 clients.
International client list includes international brands across multiple sectors including telecommunication, transport and tourism, financial services, energy and utilities and the public sector among others.
The Webhelp business continues to evolve and expand globally, our resulting position in the market is that of a strategic partner, delivering actionable insight to drive lasting transformation. by focusing on value-based outsourcing, channel expansion and use of cross-channel analytics to create optimal customer journeys, we have trebled revenues over the past five years.
Our partners rely on us to manage their customer relationships; the result is better customer experiences at a reduced cost.About our company
Comprehensive service offering -
so that we can support clients across their entire customer lifecycle
Solution focussed –
we build bespoke solutions to reduce costs, increase revenues, build advocacy and improve customer experience
Actionable Insight –
to drive lasting transformation
We're a growing and dynamic business able to support our clients across multiple languages and geographies
We provide a vibrant and engaging working environment for our people, giving them the opportunity to go above and beyond every day – we call this the WOW effect
Multi-channel capability integrated to offer an omni-channel customer experience
Deep domain vertical sector expertise