Customer experience outsourcing that transforms business performance. Webhelp is a French owned, global, customer experience provider, founded in 2000 by Frederic Jousset and Olivier Duha.

Webhelp group board

We believe outsourcing can transform business performance. Measure our value by the results we deliver; higher revenues, lower costs and a loyal customer base of enthusiastic advocates.

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Insight

  • Understanding your business and market
  • Analysing your customers' behaviour
  • Designing compelling experience

Execution

  • Deploying dedicated teams and proven processes
  • Monitoring customer effort, customer satisfaction and NPS
  • Reproducing excellence day after day

Advantage

  • Higher revenues
  • Lower costs
  • A differentiated customer experience
  • Enhanced loyalty and advocacy

A great customer experience won't happen by accident.
With Webhelp, the experience is engineered…

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About us

Webhelp is a French owned, global, customer experience solution provider, founded in 2000 by Frederic Jousset and Olivier Duha.

With revenues in excess of €490m, Webhelp has 45 customer experience centres in 9 countries, with more than 22,000 people, serving 150 clients.

International client list includes international brands across multiple sectors including telecommunication, transport and tourism, financial services, energy and utilities and the public sector among others.

The Webhelp business continues to evolve and expand globally, our resulting position in the market is that of a strategic partner, delivering actionable insight to drive lasting transformation. by focusing on value-based outsourcing, channel expansion and use of cross-channel analytics to create optimal customer journeys, we have trebled revenues over the past five years.

Our partners rely on us to manage their customer relationships; the result is better customer experiences at a reduced cost.

About our company

Our approach

  • Comprehensive service offering -
    so that we can support clients across their entire customer lifecycle

  • Solution focussed –
    we build bespoke solutions to reduce costs, increase revenues, build advocacy and improve customer experience

  • Actionable Insight –
    to drive lasting transformation

  • We're a growing and dynamic business able to support our clients across multiple languages and geographies

  • We provide a vibrant and engaging working environment for our people, giving them the opportunity to go above and beyond every day – we call this the WOW effect

  • Multi-channel capability integrated to offer an omni-channel customer experience

  • Deep domain vertical sector expertise